There is no action required for returns. DO NOT deactivate the returns because this will render them unavailable for prior year carry forward.
We strongly recommend that you mark all user’s as inactive except for the site administrator.
Navigate to Reports>> Management Reports>> Pro Web Returns – Detailed Return Report
There are three 1040 X columns to identify returns that have had a 1040X added to the return and if the return was electronically filed.
The client status will identify if the 1040X was accepted or rejected
Acknowledgements for 1040X returns are available via the IRS Acknowledgement report and Old IRS Acknowlegement reports
9:50am ET
We have resolved the issue in all years resulting in the error message when going to e-file.
9:15am ET
We are still actively investigating but anticipate correcting the issue soon.
8:46am ET
Our engineers are actively troubleshooting to determine root cause of the error page.
8:13am ET
We are aware of an issue where an error page message is rendered when attempting to access the e-file menu. This appears to be impacting all years.
Pro Online:
The IRS has issued guidance on resolving Reject Code: F1040-071-05. In order for the return to be accepted, the IRS recommends preparers take the following steps before retransmitting these returns:
TaxSlayer Online Program
In 2020 Pro Online, open the return and take the following steps:
Navigate to Federal Section > Income > Capital Gains and Losses > Additional Capital Gains Distributions > Enter $1 in the Additional Capital Gains Distributions field.
Navigate to Federal Section > Income > Less Common Income > Other Income Not Reported Elsewhere > Enter BR1 for the description of other income > Enter -1 in the amount of other income field.
*Do not mark the Earned income box.
For a list of returns that rejected with Reject Code: F1040-071-05, select Rejected Clients from the Welcome Menu of Pro Online. The list can be sorted using the up and down arrows in the Reject Information column.
**Please note that this guidance was issued by the IRS via an Industry Call
The Reports menu within TaxSlayer Pro Online received a new look. Check it out! Just in time for report season.
Attention: Return Transmitters and Authorized IRS e-file Providers/EROs
We identified a delay in processing Form 1040 balance due, Form 1040-X amended, and Form 1040-ES estimated tax payment requests submitted via Modernized e-File. The issue has been resolved, and pending payments are being processed. The taxpayer’s account will be credited with the original requested payment date(s). Taxpayers should not re-submit these payments.
If a taxpayer re-submitted any of these payment requests due to the delay in processing they may cancel them by calling 1-888-353-4537. Cancellation requests must be received no later than 11:59 p.m. Eastern time, at least two business days prior to the scheduled payment date.
We apologize for any inconvenience this may have caused.
The IRS has been in contact with industry regarding reports of not withdrawing balance due via direct debit. This is happening industry wide and the IRS is working diligently to resolve this. We will post additional information as we receive it from the IRS.
Beginning Friday, April 16th, TaxSlayer VITA/TCE support will have the following hours of operation: