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Customer Portal: What’s new

19 Jan 22
Kim Manuel
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We delivered the following enhancements to Customer Portal

  • Removed the preparer email address from the Customer Portal link email
  • Preparers that have access to Scanned Documents can  now upload a PDF (limit 5 meg) and make it available to the taxpayer via their established customer portal
  • Any user that has the ability to see all returns can now message/chat with any taxpayer via customer portal
    • Note:  If the user can only their own returns, they can only chat/message  the taxpayers they created the returns for via customer portal
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