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Intermittent spinning of the application (Update 12:48 pm) [RESOLVED]

05 Feb 23
Kim Manuel
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Update 12:48pm EST:  This has been resolved.  If you continue to see the application spinning do the following:

  • Log out
  • Open a new instance of your browser, not just a new tab
  • Log back in

This gives you a total refresh


 

Update 12:34pm EST:  We have narrowed the issue down to the server pool that renders access to the state returns.  We are actively working to resolve this.


We have opened a critical ticket to determine why some people are getting a constant spinning in the application.

Suggestion:  Open another instance of the browser and login from the new instance.  This seems to be isolated to a server, so we are checking the health of all servers.

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