One of the actions that requires a user to get a new authorization code is three invalid login attempts. Part of the new mandates from the IRS Security Working Group is to “lock accounts” after three unsuccessful login attempts to ensure that someone other than the user is not attempting to hijack the login credentials.
Below is the Account Verification box that will appear after three unsuccessful login attempts:
Instructions for logging in:
(1) Select your delivery option…note: If you only have an email address on file, you will only have the option of email.
(2) Select Send Code
(3) Enter your verification code
(4) Select Verify
(5) Follow the on screen prompts to enter and verify a new password
(6) Login with your newly established password
Blog posted 09/08/2017 7:53 AM Eastern