Newly created user accounts are experiencing occasional issues logging in. If you are taken back to the main landing page where you have to enter TRAINPROWEB rather than the login page where your new username is displayed, please take the following action:
- Close all instances of your browser (not just the tab)
- Open a new instance of your browser or open a different browser if available
- Create the username again (you will most likely notice the email address is still available)
Our IT and development engineers are still researching the cause of this, but it is not impacting all new Practice Lab users.
This does not impact existing Practice Lab usernames.
This does not impact your Production Sites
Blog posted 10/25/2017 11:59 AM EST