Tag Archives: Practice Lab

Product Update Notification: Tuesday, June 20th 6 AM (Rescheduled)

Update 06/20/2017  7:01 AM  We are rescheduling the update for later in the week

~~~~  Original Blog Post ~~~~

We will be putting the site in maintenance mode for approximately 20 minutes on Tuesday, June 20th at 6:00 AM for a series of program updates to include:

  • Changes to Client Return History
  • Changes to Client Status search

Blog Posted 06/19/2017  10:35 AM EDT

Pro Online Left Navigation Bar: New and Updated Links

(1) Print Blank IRS Forms — Renamed to be descriptive of the purpose

(2) State Department of Revenue Links — New link added that allows you to access each Dept of Revenue website where they host their blank tax forms and instructions.


Blog Posted 06/15/2017  10:51 AM EDT

VITA/TCE Support Phone Lines — Update 11:40 AM EST (Resolved)

Update 11:40 AM:  The VITA/TCE Support lines are full functional and available for inbound calls.

~~~~   Original Blog Post ~~~~

The VITA/TCE support lines are currently not taking inbound calls due to an internal network outage.  This outage DOES NOT impact the Practice Lab or the Production site.

Blog Posted 06/12/2017  11:30 AM EST

Pro Online/Practice Lab: Product Maintenance Alert

We will be putting the returns in maintenance mode on Tuesday, February 21st at 5:00 AM EST for approximately 30 minutes to deliver an update to include the following:

  • Changes to the 20% HSA exemption calculation
  • Changes to make the maintenance page for returns more intuitive when an update is being pushed
  • Adjusting the cap on Social Security withholdings


We will also be putting the site maintenance page up at 6:00 for approximately 15 minutes for an update that includes:

  • e-file reject fixes (Deploy deferred until Wednesday)
  • validation errors that are keeping 2015 returns in transmitted status (Deploy deferred until Wednesday)

Blog Posted 02/20/2017    7:24 PM EST

Weekly Maintenance Alert

Reminder that we will be conducting our Weekly Maintenance on Sunday, February 19th from 1:00 AM to 7:00 AM Eastern.

Pro Online/Practice Lab: Product Update Alert

We will be putting the return in maintenance mode on Thursday, February 16 at 5:00 AM EST for approximately 30 minutes to apply updates for the following:

  • Changes in the travel dates on the 1040NR OI
  • Changes to 1040NR Acknowledgements

Blog Posted 02/15/2017                    9;14 AM EST

Changes to ACA

Blog Posted 02/14/2017 —  9:48 AM

Basic Information: Change is Deceased Dates

2017 has been added back to the drop down list of dates when selecting Deceased.

Caution:  When selecting 2017, the return will get rejected if the Social Security Administration does not have the date of Death on file and included in the IRS Master List.


Blog Posted 02/12/2017  9:49 AM EST


Pro Online: New Entry on W-2 (Medicaid Waiver Exclusion)

We have added the following to the w-2

This will automatically deduct the appropriate amount on line 21 (see example below)

This will automatically deduct the Medicare Waiver Payment from EITC appropriately


These payments are called In Home Supportive Services (IHSS) in California.

Blog Posted 02/12/2017   8:31 AM


Weekly Maintenance Reminder

Reminder:  The site will be unavailable during our Weekly Maintenance Window of Sunday from 1 AM – 7 AM EST.

This includes both Pro Online and the Practice Lab


Blog Posted 02/09/2017   6:07 AM