8/15/22 (11:45am ET) – 2020 prints have been restored. Please reach out to support if you experience any issues.
8/15/22 (8:00am ET) – We expect to have this fully resolved today. This note will be updated once the issue has been resolved.
8/12/22 – 2020 prints have been restored
Note: Additional work has been found. For sites still experiencing an issue when printing in 2020, go to Office Setup in Configuration and make sure you select “No Cover Page” as shown below. This will fully restore printing until a fix across the board is available. Another option is to utilize a print set where the “Cover Page” is set to zero (0).
8/9/22 – We have opened a high priority ticket with development to investigate why generating a PDF in the 2020 program is timing out. We do not have an ETA at this time.