Scenario:
Craig is a user at Kim’s Sample VITA/TCE Site. His username is marked as Inactive, so he is getting the message that his username is inactive when he tries to login.
What should Craig do?
Craig should contact his site administrator. I may have made Craig inactive for a very specific reason. TaxSlayer support WILL NOT activate a user at a site that is not the Site Administrator.
Blog posted 01/31/2018