3:15 pm EST: All servers are out of maintenance mode. If you are still getting the Maintenance gears, you will want to log out, close the browser (not just the tab), and log back in. We will continue to monitor the changes that were implemented throughout the evening. The refund/balance due monitor will remain off in 2017 while we continue to evaluate the system.
3:00 pm EST: For users that are hitting active servers and in a return, you will be able to render a PDF, calculate the return, and efile the return as normal. You are currently not seeing the calculations that appear on the right side of the return.
2:53 pm EST: We are bringing another set of servers out of maintenance mode. You may still see the maintenance window for returns if you are not connected to an active server. You may have some workstations at your site able to prepare returns and some still hitting the servers still in maintenance mode.
2:50 pm EST: We are bringing another set of servers out of maintenance mode. You may still see the maintenance window for returns if you are not connected to an active server.
2:44pm EST: We are bringing another set of servers out of maintenance mode
2:35 pm EST: If you were in a return when we put the site in maintenance mode, we recommend you logging out, closing the browser and starting a new instance of the browser.
2:33pm EST: Please hold off on submitting e-files until we notify everyone that all servers are online
2:29: We are bringing the returns out of maintenance mode a few servers at at time. You may see maintenance pages at various sites if you get switched to a different server while navigating through the return.
2:08 pm EST: The returns are currently in maintenance to make some deploys to resolve the issue issue being experienced
2:00 pm EST: We are putting the site in maintenance mode:
1:46 pm EST: We will be putting the site in maintenance mode from 2:00 – 2:30 to move to a new message queue
1:38 pm EST: Sorry for the delay as I was getting additional information from the team. We are actively working to get the message queue online. You should be able to navigate a little faster at this point, but you still cannot render calculations, prints or e-file. In the event we need to move to another message queue we will put the time in temporary maintenance (no definite decision on this yet).
1:14 pm EST: The queues are still in the process of coming back online
1:01 pm EST: We are in the process of restarting some of the queues which is causing the backlog and slowness
12:52 pm EST: We are still actively working this issue. I will keep the blog updated every few minutes
12:42 pm EST: Clicking Forgot Password and change Password is rendering an unexpected error.
12:28pm EST: This is also causing the you to not be able to move between the pages. If you are stuck in a spinning situation, click on the personal information section on the left navigation bar to leave the calculation cycle.
We are actively working to determine why the calculations are backing up which is making the site render slowly. This is most likely causing your state menus to not load. If you are stuck in a spinning situation, click on the personal information section on the left navigation bar to leave the calculation cycle.
We are aware and looking to resolve.