3/19/2018 – 12:29pm ET
The sporadic issues of state sub-menus opening blank should now be resolved
3/19/2018 – 11:15am ET
Development has found the error and is currently building the fix.
3/19/2018 – 9:39am ET
We have received sporadic reports from the field of specific state sub-menus loading a blank page. We are currently looking into these reports. We will keep a running list of confirmed state sub-menus not loading as we can replicate. This is not a widespread.
If you are in a state return and a sub-menu is loading blank for you, we recommend logging out of the program and back in to create a new session (you can use the back button on your browser if a sub-menu loads to blank). Clearing your cache may also fix this issue as well.
- North Carolina – Subtraction from Income sub-menu
- Ohio – Credits > Nonbusiness Credits sub-menu
- New Jersey – Income Subject to Tax sub-menu
- Nonresident California – Income Subject to Tax > Other Income Taxable to California
- New York – Subtractions from Income > Other Subtractions
- Arizona – Subtractions from Income sub-menu
- Maryland – Basic Information > Change Filing Status from MFJ to MFS for State Purposes Only sub-menu
- Illinois – Subtraction from Income sub-menu