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TaxSlayer Pro Online: 2015-2017 Program Oddities

18 Mar 19
Craig Smith
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We have received a few sporadic reports of inconsistent behavior related to the 2015 and 2016 programs. We wanted to identify what we know below in relation to this reports from the field.

2015-2017 HTML Plain Text Issues (Issue 3290) – We have heard reports of users opening returns in 2016 and 2017 and ultimately seeing a white screen load with all menu options showing on the left-hand side of the page. This is generally due to the screen loading as HTML Plain Text and not downloading graphics properly. You can press CTRL+F5 to re-load the page but certain functionality icons may not load such as the “EDIT” and “DELETE” icons. The 1040 View may also not load properly after selecting CTRL+F5.

  • (RESOLVED) The issue with the prior year programs loading in HTML Plain Text has been resolved. If you still see this, please refresh your page by selecting Ctrl+F5 to recycle the page.

2015/2016 State Menu Issues (Issue 3243) – Using Internet browsers, Google Chrome and Microsoft Edge, the state menus are missing the “Continue” button to advance or exit the state menu. Also, attempting to open sub-menu’s does not allow entry. At this time, we advise impacted sites to utilize a different Internet browser such as Mozilla Firefox or Internet Explorer.

2015/2016 Functionality Issues (Issue 3257) – We have received various reports of users, when inside the 2015 program, having sporadic issues of trying to save W-2 entries, various checkboxes not staying marked, and unable to adjust taxable amounts in 1099-R(s) among other odd behavior. This does not appear to be related to specific Internet browsers. If you are seeing this behavior, we recommend closing all browser windows (not just the window tab), clear your cache, and start a fresh session until we are able to determine what may be causing this behavior.

  • (RESOLVED) This issue appeared to be related to Issue 3290 from above. If described issues still exist in the prior year software, clear your cache and start a new session by closing all browser instances.
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