We have received a couple reports from the field of a validation issue specific to State Direct Debit payments (shown in the below screenshot). The issue is not widespread and seems to only sometimes impact a State Return Type where “E-file: Direct Debit” is selected. When a user attempts to save the E-file page to continue to the Submission page, they may see the below validation message shown in the screenshot. If your taxpayer wishes to have their state balance paid via Direct Debit and the direct debit validation is received, follow the steps below.
If the Direct Debit Date validation is presented (shown below) related to state direct debit payments, change the State Return Type to “E-file: Mail Payment”, save the entry by continuing to Submission page. Return to E-file and change State Return Type back to “E-file: Direct Debit” and re-enter banking information, if necessary. Continue to the Submission page to complete the e-file process.
