Update 10/07: VITA/TCE support is back to regular support hours via telephone, chat and email. We want to take a moment to thank all of you for your patience and support through these unusual circumstances. August and the surrounding CSRA areas still have a long road to recovery. The majority of all employees finally have power restored, but it is now time to really assess the physical property damages and determine the best course of action to rebuild. #Augustastrong
Update 10/02: VITA/TCE support will have limited support via email only for the remainder of the week as many of our employees still remain without power.
Update 9/29: VITA/TCE support will continue to remain closed on Monday and Tuesday due to the devastating impact of Hurricane Helene. The majority of the Augusta area is without power and water. We will re-evaluate the situation on Tuesday and update the blog accordingly. Please be patient while we allow our TaxSlayer team focus on the safety and well-being of their families.
Note: This does not impact the ability to use TaxSlayer Pro Online, as our data centers are not housed in the Augusta/CSRA area.
Update: The path of Hurricane Helene took a path closer to our area than we anticipated. Due to power outages and the dangerous weather conditions, we are closing VITA/TCE support for today: Friday, September 27th. We will resume normal VITA/TCE hours on Monday, September 30th.
Due to expected Severe Weather in the Southeast over the next couple of days, TaxSlayer support availability may be impacted. At this time, normal off-season support hours are expected but this could change. This blog post will be updated with the latest updates as they are available.