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TaxSlayer Customer Support – Monday, August 2nd

02 Aug 21
Craig Smith
No Comments

On Monday, August 2nd, customer support will be unavailable from 8:30a-9:45p ET so all employees can attend a company meeting.

TaxSlayer Pro Online: Prints and Calcs Not Working [RESOLVED]

13 Jul 21
Craig Smith
No Comments

7/13/21 – 8:32am ET

All issues have been resolved at this time. If you notice any issues, please contact VITA/TCE Support.


7/13/21 – 8:22am ET

Printing and calcs have been restored when inside of a tax return. There is still an issue with generating PDF from Client List.


7/13/21 – 7:59am ET

We are currently aware and investigating why prints and calcs are not working. We will update this post as we learn more.

TaxSlayer Customer Support: Closed Monday July 5th

02 Jul 21
Craig Smith
No Comments

In observance of the Fourth of July, TaxSlayer offices will be closed on Monday, July 5th. Normal off-season hours will resume on Tuesday, July 6th at 8:00am ET.

Release Notes: July 1st – MD

30 Jun 21
Craig Smith
No Comments

The site will be placed in maintenance on Thursday, July 1st, beginning at 5:00am ET to release the below update(s). Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.

MARYLAND

  • Physical Address listed in Basic Information, if different than Federal address, not pulling to Form 502 (Issue 6225)

 


Click here to download a PDF of our Cumulative Release Notes & Program Enhancements.

Message from Nebraska: American Rescue Plan Act (ARPA)

30 Jun 21
Craig Smith
No Comments

The Nebraska Department of Revenue released a statement today regarding the treatment of returns impacted by the American Rescue Plan Act (ARPA), specifically around Unemployment Exclusions Adjustments. Read the full statement here.


The American Rescue Plan Act of 2021 (ARPA) was signed into law by President Biden on March 11, 2021. ARPA includes a retroactive provision making the first $10,200 per taxpayer of 2020 unemployment benefits nontaxable for taxpayers with modified federal adjusted gross income (AGI) of less than $150,000. For married, filing jointly taxpayers, each spouse may exclude up to $10,200.

The Nebraska Department of Revenue (DOR) will automatically adjust the AGI and recalculate the tax on the returns of individuals who electronically filed their returns with Nebraska prior to April 1, 2021 to the extent that DOR can determine that the unemployment compensation was not excluded from income. There are exceptions noted below.

If this adjustment is made to your return, you will receive a letter from DOR notifying you of the correction. Please review the adjustment made and your filed return when you receive this notification and consider if an amended return is needed. Please attach a copy of your notice of adjustment from the IRS or a copy of the federal amended return if you file a Nebraska amended return.

If any of the following apply, DOR will not automatically adjust your return to exclude any unemployment that should be excluded under ARPA. To exclude this income, you must file an Amended Nebraska Individual Income Tax Return, Form 1040XN, to receive the adjustment that you are entitled to:

  • Returns filed on paper;
  • Returns filed using NebFile;
  • Partial-year or nonresident returns;
  • A Nebraska amended return was previously filed for tax year 2020;
  • If the box on line 29 on your Nebraska return was checked for using federal tax; or
  • Your return was filed after March 31, 2021, and did not claim the exclusion for unemployment compensation.

DOR will not automatically adjust credits that may be impacted by the reduction to federal AGI. Taxpayrs who become eligible for any credits or any increase in credit amounts due to this adjustment must file an Amended Nebraska Individual Income Tax Return, Form 1040XN, to claim or change a credit.”

Release Notes: June 29th – UT

28 Jun 21
Craig Smith
No Comments

The site will be placed in maintenance on Tuesday, June 29th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.

UTAH

  • Add “E-file: Direct Debit” as a return type

 


Click here to download a PDF of our Cumulative Release Notes & Program Enhancements.

TaxSlayer Pro Online: Sporadic Errors in 18, 19, and 20 Applications [RESOLVED]

28 Jun 21
Craig Smith
No Comments

6/28/21 – 10:01am ET

The issues reported below have been resolved. Please reach out to support if you continue to see any oddities.

6/28/21 – 8:21am ET

We are currently investigating reports of users having issues with accessing tax returns from Client List in the 2018-2020 application years.

TaxSlayer Pro Online: 2018 PDF’s Not Generating [Resolved]

24 Jun 21
Craig Smith
No Comments

We are currently investigating why 2018 PDF’s are not generating at this time.