TaxSlayer VITA/TCE Support will be closed on Thursday, December 24th and Friday, December 25th. Normal off-season support hours will resume on Monday, December 28th at 8:00am ET.
Merry Christmas and Happy Holidays to all!
TaxSlayer VITA/TCE Support will be closed on Thursday, December 24th and Friday, December 25th. Normal off-season support hours will resume on Monday, December 28th at 8:00am ET.
Merry Christmas and Happy Holidays to all!
The site will be placed in maintenance on Tuesday, December 22nd, beginning at 5:00am ET to release the below update(s). Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.
Click here to download a PDF of our Cumulative Release Notes & Program Enhancements.
TaxSlayer VITA/TCE support will close today at 1:45p ET for a company wide meeting. Normal off-season hours will resume on Thursday, December 10th at 8:00a ET.
Volunteers should use caution when completing their certification tests using the Practice Lab.
The Practice Lab has not incorporated all 2020 tax law changes. Additionally, it does not include the 2020 draft versions of all the forms or schedules. This may cause users to make inadvertent errors when taking their certification tests.
Please note that certain calculations could change as the IRS continues to finalize instructions for tax year 2020. TaxSlayer is working diligently with the IRS and state agencies to incorporate updates as they receive them.
The 1040 View in the Practice Lab still reflects 2019 Form 1040. It is recommended that volunteers generate the tax return PDF from the Client List or Summary/Print menu to see the return on a tax year 2020 draft Form 1040.
Unless you have an immediate training need to certify for tax year 2020, volunteers should wait to take the 2020 VITA/TCE certification tests when the final forms are available in the Practice Lab.
The identified issue in the Practice Lab may affect your answers for any certification or practice return preparation scenarios that include:
Other tax provisions may also be affected.
The IRS anticipates that Form 1040 will be finalized in mid-December. TaxSlayer will then begin to update the Practice Lab with the final 2020 form at that time. Again, volunteers not having an immediate need to certify should wait until the Practice Lab is updated. Volunteers who have a need to certify early may discuss the impact and possible workarounds with their SPEC relationship manager.
Use caution when completing the following test scenarios
For specific information refer to the following resources:
For additional questions, please talk to your site coordinator, partner or IRS SPEC relationship manager.
Thank you for volunteering and for your dedication to top QUALITY service!
8:47am ET
The print issue has been resolved.
8:23am ET
Currently, generating a PDF inside and outside of a return is timing out. Our development team is currently investigating the issue.
The site will be placed in maintenance on Thursday, December 3rd, beginning at 5:00am ET to release the below update(s). Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.
SUMMARY/PRINT
Click here to download a PDF of our Cumulative Release Notes & Program Enhancements.
TaxSlayer VITA/TCE Support will close on Wednesday, November 25th at 12:00pm ET and will reopen for normal off-season hours on Monday, November 30th at 8:00am ET.
TaxSlayer VITA/TCE support will be closed on Thursday, November 19th beginning at 10:30am ET for the remainder of the day (5:00pm ET) for a company Thanksgiving celebration. Normal off-season support hours will resume on Friday, November 20th at 8:00am ET.