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VITA/TCE Customer Support – Monday, August 24th

21 Aug 20
Craig Smith
No Comments

VITA/TCE phone support will be closed on Monday, August 24th from 8am-9:30am ET for a company meeting. E-mail support will remain available.

Release Notes: August 18th – FD, OR, Reports

17 Aug 20
Craig Smith
No Comments

The site will be placed in maintenance on Tuesday, August 18th beginning at 5:00am ET to release the below update(s). Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.

LEFT NAV MENU

  • Visual update to the “collapse” icon on the left navigation menu so it’s more noticeable (Issue 4853)

OREGON – 2018

  • Add back PMI deduction to OR returns (Issue 5020)

REPORTS

  • Correct an issue where the “Pro Web Returns – Detailed Return Report” in Management Reports would not render results (Issue 5023)

 


Click here to download a PDF of our Cumulative Release Notes & Program Enhancements.

Release Notes: August 13th – MO

12 Aug 20
Craig Smith
No Comments

The site will be placed in maintenance on Thursday, August 13th beginning at 5:00am ET to release the below update(s). Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.

MISSOURI

  • Correct an issue where the Subtractions from Income menu opened blank (Issue 5022)

 


Click here to download a PDF of our Cumulative Release Notes & Program Enhancements.

Release Notes: August 11th – Backend Updates Only

10 Aug 20
Craig Smith
No Comments

The site will be placed in maintenance on Tuesday, August 11th beginning at 5:00am ET to release backend updates. Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.

 


Click here to download a PDF of our Cumulative Release Notes & Program Enhancements.

Release Notes: August 6th – SSA-1099

05 Aug 20
Craig Smith
No Comments

The site will be placed in maintenance on Thursday, August 6th beginning at 5:00am ET to release the below update(s). Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.

SOCIAL SECURITY BENEFITS

  • Verbiage update within the Social Security Lump Sum Election Worksheet page. Updating MAGI to AGI (Issue 4998)

 


Click here to download a PDF of our Cumulative Release Notes & Program Enhancements.

2017 TaxSlayer Pro Online in Maintenance (RESOLVED)

04 Aug 20
Craig Smith
No Comments

12:25pm ET: This issue has been resolved and 2017 returns are now accessible.


12:07pm ET: We have opened Issue 5016 for development to investigate why accessing 2017 tax returns is presenting the Maintenance screen.

Release Notes: August 4th – CA, CT, Form 982, & IN

03 Aug 20
Craig Smith
No Comments

The site will be placed in maintenance on Tuesday, August 4th beginning at 5:00am ET to release the below update(s). Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.

CALIFORNIA

  • Opening e-filing for CA returns when attached to a Federal 1040-NR in 2019 application (Enhancement)

CONNECTICUT

  • Opening e-filing for CT returns when attached to a Federal 1040-NR in 2019 application (Enhancement)

FORM 982

  • Remove e-file block when Form 982 lists more debt than reported on all 1099-C’s (Issue 4968)

INDIANA

  • Correct an issue where dependent’s without ITIN’s were receiving dependent exemptions (Issue 5002)

 


Click here to download a PDF of our Cumulative Release Notes & Program Enhancements.

Missouri State Returns (RESOLVED)

31 Jul 20
Craig Smith
No Comments

Update August 4, 2020: With this mornings deploy, the issue with MO sporadically loading blank should be resolved.


Update July 31, 2020:  We are continuing to work to resolve the issue with sporadic MO returns that will not open.  Our updated resolution time frame will be the week of August 3rd.


We have received sporadic reports of some MO returns not loading within the TaxSlayer Pro Online application. We have opened Issue 4997 as a High Priority for development to investigate/resolve. We expect impacted returns to be resolved in a deployment next week.