The MeF maintenance build window is being extended on Sunday, February 11, 2018. Both ATS and Production systems will be unavailable from 12:00 a.m. until 12:00 p.m. Eastern. The build will deploy critical system updates.
You will not see returns processed during this time period.
Blog posted 02/08/2018
Scenario: The return is rejected for the new IRS business rule IND-165 where they have on file that the taxpayer has been disallowed CTC or ACTC previously.
Problem: You navigate to Form 8862 and receive the following error:
Solution: This will be fixed in an update. You will need to hold the return until this fix has been put into place. Issue ID 1069
Blog posted 02/08/2018 12:06 pm EST
This is a great video and news article on New Bern VITA, located in New Bern, NC. Great testimonial from a taxpayer showing her appreciation.
Click here to read article and view video
Thank you Al for sharing this with us and for volunteering your time as Site Coordinator.
We want to hear your VITA/TCE stories that can be shared on our Volunteer Time blog
Blog posted 02/08/2018
Shout out to Citizens Bank and all of the other companies that provide financial support for our VITA/TCE programs.
Click here to read full article
Thank you to Cary G. for sharing this article.
We look forward to hearing stories and/or articles on your site is impacting your community.
Blog posted 02/07/2018
We will be putting the returns in maintenance mode to perform a series of updates.
blog posted 02/07/2018
Scenario: The site is setup to offer the 8888, but the taxpayer only wants their refund deposited to one bank account.
You should enter the information in the Bank Account 1 section and select the Pull Refund button.
DO NOT skip Bank Account 1 and enter it in either Bank Account 2 or Bank Account 3
This will result in a validation error because IRS MeF does not allow this scenario
Solution: Enter the information in Bank Account 1 and remove it from Bank Account 2 or Bank Account 3 and transmit the return again.
Scenario: Your site uses Form 8888. The preparer selects the return type of E-file: Direct Deposit
The preparer then scrolls down the Taxpayer Bank Account section in e-file and enters the full amount of the refund in the paper allocation section:
This results in a validation error because IRS MeF efile does not allow this situation
Solution: Change the Federal return type to: E-file: Paper Check and transmit the return again
Scenario: The taxpayer wants to have their refund split between a paper check. You complete the 8888, select the appropriate savings bonds and allocate the remainder of the refund in the paper allocation box. In this scenario, there is no direct deposit of any funds to a bank account
Problem: The return receives the following validation error:
Solution: We will fix this in an update. You will want to hold the return until this is resolved. This should be resolved within the next 48 hours
blog posted 02/07/2018