February 18th, 2021
For any California returns with Reject Codes 960, 767, and 766, please hold off on resubmitting these returns to California. There is no action required by you at this time.
Any CA returns previously rejected with Reject Code 960 have been corrected and resubmitted by TaxSlayer. However, if a CA return initially rejected with Reject Code 960, when resubmitting, it will be rejected again with either Reject Code 767 or 766. Reject Codes 767 and 766 are being sent in error by the California Franchise Tax Board. They are aware of the erroneous rejects, but will not have the solution in place until Tuesday, February 23rd.
Plan of Action: As we continue to see CA returns with Reject Code 960, they will continue to be fixed/resubmitted by our developers, which will then cause the return to reject again with Reject Code 767 or 766. Once CA implements the necessary updates on their end, we will resubmit all impacted CA returns.
This blog post will be updated after all impacted CA returns have been resubmitted.