Reject Code R0000-905-01
Message Electronic Filing Identification Number (EFIN) in the Return Header must be listed in the e-File database and in accepted status.

(1) This means that e-services does not have your EFIN as an active account

(2) The EFIN holder (Responsible official) should reach out to e-services to inquire why the EFIN is no longer active

(3) You should reach out to your SPEC Relationship Manager

(4) If a new EFIN is issued or has been issued, you must notify your SPEC RM and notify TaxSlayer VITA Support via email.  We have to get the EFIN change approved.

As you are working with your taxpayers either via your virtual model or those using the FSA Kiosk URLs, you should be reminding your taxpayers/clients that their IP PIN changes each year and they should have received a new PIN to avoid rejects and delays in their tax return.  FSA URL Sites, you may want to send this information with your emails in the event your taxpayers get rejected for IP PIN, they know how to retrieve it. 

https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin

If we assigned you an Identity Protection PIN (IP PIN) and you lost it or you didn’t receive our CP01A Notice with your new IP PIN, you’ll need to retrieve it or have it reissued to ‘e-file’ your return.

We assigned you an IP PIN if you:

• Received a CP01A Notice
• Opted-in to receive an IP PIN
• Tried to e-file your tax return and it was ‘rejected because you didn’t include an IP PIN’

How to retrieve your IP PIN online

You may use our Get an IP PIN online tool to retrieve your current IP PIN. We require you to register and verify your identity in order to use the tool. This process is essential to protect your personal and tax information. Please refer to “Step 2: What You Need”, before using the online tool. Follow the prompts to retrieve your IP PIN.

If you previously created an online account and obtained an IP PIN, access Get an IP PIN and log in to your account with your username and password. You may be required to verify your identity again due to our increased account security. Follow the prompts to retrieve your IP PIN.

How to get your IP PIN reissued

If you’re unable to retrieve your IP PIN online, you may call us at 800-908-4490 for specialized assistance, Monday – Friday, 7 a.m. – 7 p.m. your local time (Alaska & Hawaii follow Pacific Time), to have your IP PIN reissued. An assistor will verify your identity and mail your IP PIN to your address of record within 21 days.

Exceptions:

• If you’ve moved since January 1 of this year, or
• It’s after October 14 and you haven’t filed your current or prior year Forms 1040 or 1040 PR/SS.

If you cannot access the Get an IP PIN online tool, your best alternative at this time is to file your tax return by paper without your IP PIN.

Software vendors received the below message from the Arizona Department of Revenue.

“Arizona MeF is experiencing intermittent and slow performance that is causing delays in Acknowledgements. Our support team is working quickly to resolve this issue. We will update this email when we have more information.“

Update 2/17/21 from Utah.

“This issue has been resolved and all submissions have been acknowledged.”

Software vendors received the below messaging from the Utah State Tax Commission.

“We experienced an issue with acknowledgements not being sent on submissions that we received on 2/12/2021. We are aware of the issue and are working on getting it resolved as quickly as possible.”

February 18, 2021

Update from Alabama Department of Revenue:

“We are about to begin processing returns – acks will be sent out once the returns have been loaded – hopefully you will begin seeing acks by the end of the day or a least tomorrow.”

February 16, 2021

Industry partners received the below e-mail from Alabama Department of Revenue. This post will be updated when AL notifies us they are now sending acknowledgements.

“We have not begun sending acks yet – I will let you know when we starting sending those out.“

Reject Code IND-941-01
Message The Spouse SSN in the return has been locked because Social Security Administration records indicate the number belongs to a deceased individual.

The taxpayer will need to reach out to the Social Security Administration to see why the return is locked.  Even if the taxpayer died in 2020, the date of death could be different at the Social Security Administration.  You will not be able to file this return until this is resolved.

Just a reminder that State Only E-filing and Prior Year Return E-filing (2018 and 2019) will NOT be turned on until Monday, February 15th around mid-day ET.

The IRS will not begin taking in test returns from software vendors until March (current schedule).  During the interim, the taxpayers will need to mail in their 1040NR returns or hold them until e-file opens (most likely late March).