Update 2/16/21: The fix is scheduled to be deployed tomorrow morning during our deploy window (2/17/21).

The program is generating an Unexpected Request Error after answering the Qualified Disaster Question on the 1099-R.  We have this marked as a high priority issue (#5485)

9:00am ET: Prior year calculation issues have been resolved.

We are currently working to resolve an issue for all prior year returns that are not rendering a calculation.  If you have opened a prior year return and the calculations are spinning, click on Basic Information and then Close and Exit Return.  We will update this post when this has been resolved.

9:00am ET: Print issue has been resolved.

Printing is not currently working in TY2020.  We are completing the roll out of turning on Start New Return at the production sites.  As we progress through this process, we will update the post for printing.

8:47am ET

The print issue has been resolved.

8:23am ET

Currently, generating a PDF inside and outside of a return is timing out. Our development team is currently investigating the issue.

10/19 – OH has indicated they have resolved their processing issues. All outstanding OH acks should be coming in as expected at this time.

Software vendors received the below message from Ohio this morning.

Note: OH returns can still be electronically filed.

“Ohio is currently experiencing some technical issues that has delayed the processing of submissions and delivery of acknowledgments.  The issues may have started as early as October 9^th and we are currently working to resolve the issue.  We will let you know once this issue has been resolved.“

Update 10/01/2020:  You can now send your 1040X returns.  If you attempted to send a 1040X return prior to today, please resend it.  

Note:   If the return was filed and IRS accepted at your site, the status on the client list, will remain as “accepted”.  You will see that the return was sent via the client status.  If you are sending from the submission page, you will also see a message that states your 1040X return was electronically sent.

We have discovered an issue that is preventing the 1040X from reaching our filing center.  We are working to resolve the issue.  Please hold all 1040X returns until we update this post with a resolution.

Note:  If you  have sent 1040X transmissions since we turned them on Thursday morning, you will need to resend the 1040X electronically once a resolution is in place.

12:02pm ET

We are currently experiencing dial-in issues with our phone system and are currently investigating. E-mail and chat support are still available.