6/22/21 – 2:12pm ET

We are no longer seeing or hearing reports of issues accessing the state programs.

6/22/21 – 8:03am ET

We are continuing to investigate issues with accessing the state programs as additional reports were received throughout the evening.

6/21/21 – 12:30pm ET

We are no longer seeing or hearing reports of issues accessing the state programs.

6/21/21 – 11:26am ET

Our engineers are still actively investigating, however, 2020 states should be accessible at this time.

6/21/21 – 8:29am ET

We are generating intermittent errors when accessing states.  This is not impacting all states.  If you are also receiving the error after continuing through Personal Information, hit the back button on your browser, change the Resident State as of 12/31/20 to “None” and continue through Basic Information. Our engineers are working to resolve.

9:50am ET

We have resolved the issue in all years resulting in the error message when going to e-file.

9:15am ET

We are still actively investigating but anticipate correcting the issue soon.

8:46am ET

Our engineers are actively troubleshooting to determine root cause of the error page.

8:13am ET

We are aware of an issue where an error page message is rendered when attempting to access the e-file menu. This appears to be impacting all years.

We are currently experiencing issues with chat support not being available.  We have notified the appropriate team to reach out to our chat provider.  You still have the option of email support and telephone support.

Update 4/2/2021  6:00 PM EST:  We have deployed a correction to the required change for Unemployment exclusion.  You can now open returns with UCE and taxable SSA to show the correction.

We are reviewing a side effect of a change that was required to be made for Unemployment as part of the American Rescue Act.  These changes were deployed this morning at 5:00 am.  We recommend you create a return tag and hold any return until we can do some further review on the impact and implication of the change.  Note:  This only impacts returns with UCE and taxable SSA created and/or edited today after 5 am Eastern.

3/31/21 – This has been resolved.

We have opened Issue 5883 to address an issue where Part-Year and Nonresident OR returns are breaking the calc inside a return. Resident OR returns do not appear to be impacted.

8:25am ET: The issue has been resolved and access to state returns has been restored.

8:01am ET: We have received reports of users getting errors when going to the state portion of the return.  We have opened a critical ticket and are currently reviewing this error.

3/15/2021:  This has been resolved

3/12/2021

The fix for this is scheduled to deploy the morning of Monday, March 15th. 1040-NR returns should continue to be held until this blog post is updated giving the all clear.

Scenario:

You are trying to create and submit an e-file for a 1040NR and receiving a message that you cannot efile because it contains form 1040NR

Workaround:

Hold the return

Solution:  We are  having our development team look into this to turn 1040NR e-file back on.

3/8/21

MO has resolved the issued on their end. For any MO returns rejected with Reject Code MO1040-0022, they can be resubmitted at this time.

We have opened Issue 5631 regarding MO Reject Code MO1040-0022 which states, “Taxable Social Security reported on Form MO-A, Part 3, Section A, B, and C is not equal“. MO has indicated this is an issue on their end and will notify us when this issue has been resolved. At this time, if you have any impacted MO returns with this reject code, please do not resubmit until this blog post has been updated.