Update 01/30/2019

This has been resolved, however you will need to send the states back as “State Only” returns.

How do I identify the returns?

1. Click on the Rejects button (next to the Messages button)
2. Select Validations from the drop down menu

Selecting the rejected link will display the following validation error

You can now click the green Select button next to the return.

Navigate to the e-file section

Select the Send State Only box

Read and click the Warning.  (remember, the federal return must be selected with an e-file option, but it will not resend)

Click Save  on the e-file page to advance to the submission page

Click select on the Save and Transmit Returns button

Select Main Menu to return to the welcome page

You will need to repeat these steps for each return with the state validation error.

Update 01/29/2019 

The following two states have been identified as not correctly receiving the SIDN from the federal return:

• RI
• WI

We estimate having having a fix for this deployed on Wednesday, January 30th.

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The following list of states is not correctly receiving the SIDN from the federal return:

• AR
• ID
• KS
• MD
• ME
• NY
• OK
• VT
• WV

What does this mean?

We need to update the state program to accept the SIDN from the federal return.  Once we do this, we will notify you of the next steps.  These did not pass validation to go with the federal return.

1/25/19 – 7:15pm ET

Phone services have been restored. We apologize for any inconvenience this may have caused.

1/25/19 – 7:00pm ET

Phone support is currently unavailable. We are investigating with the service provider. E-mail and chat support are still available.

1/21/2019

Chat support is now available.

1/19/2019

VITA/TCE chat support is currently unavailable at this time. Phone and e-mail support are still available during normal support hours.

1/17/2019 – 9:41am ET

Start New Return for 2018 is now on. We apologize for the inconvenience this may have caused.

1/17/2019 – 8:56am ET

With this mornings deploy, “Start New Return” for 2018 live sites was mistakenly turned off. We are actively working to turn this back on.

Update 1:20 pm EST:  PDF rendering issue has been resolved.

Update 12:19 PM EST:  Our engineers are still working to determine why printing will not render the PDF.

We have opened an escalated IT ticket to determine why the PDF is not being generated.  We are working to get this resolved.

UPDATE 12/4/18 – 2018 1040 View has been corrected.

UPDATE: 11/30/18 – Style-sheets are now loading as expected. This has been resolved.

11/29/18 – One impact related to the deployment from this morning caused an issue with consistently loading style-sheets within the 2018 program. Generally, this can be resolved by refreshing your window (sometimes it can take a few tries). We are aware and working to correct this display issue. Below is a screenshot of what may be impacted: Icons on the left navigation menu, the EDIT and DELETE icons, and certain other icons may not properly be loading initially.

This is only an issue related to downloading style sheets and also impacts the data being displayed on the 1040 view. Issue ID 2242

All years are now generating PDFs outside and inside of the tax return.

10/3/18 – 3:15pm ET

Issue #2149 has been resolved and new 2014 returns can now be prepared once again. We apologize for the inconvenience this may have caused at your sites.

9/27/18 – 10:40pm ET

We have opened Issue #2149 where users are receiving the “An unexpected error has occurred” message when clicking “Start Return” after entering a Taxpayer SSN. This is only impacting the creation of new 2014 returns. Existing 2014 returns can still be accessed from Client Search. We will update this post once this issue has been resolved.