1/25/19 – 7:15pm ET
Phone services have been restored. We apologize for any inconvenience this may have caused.
1/25/19 – 7:00pm ET
Phone support is currently unavailable. We are investigating with the service provider. E-mail and chat support are still available.
1/21/2019
Chat support is now available.
1/19/2019
VITA/TCE chat support is currently unavailable at this time. Phone and e-mail support are still available during normal support hours.
1/17/2019 – 9:41am ET
Start New Return for 2018 is now on. We apologize for the inconvenience this may have caused.
1/17/2019 – 8:56am ET
With this mornings deploy, “Start New Return” for 2018 live sites was mistakenly turned off. We are actively working to turn this back on.
Update 1:20 pm EST: PDF rendering issue has been resolved.
Update 12:19 PM EST: Our engineers are still working to determine why printing will not render the PDF.
We have opened an escalated IT ticket to determine why the PDF is not being generated. We are working to get this resolved.
UPDATE 12/4/18 – 2018 1040 View has been corrected.
UPDATE: 11/30/18 – Style-sheets are now loading as expected. This has been resolved.
11/29/18 – One impact related to the deployment from this morning caused an issue with consistently loading style-sheets within the 2018 program. Generally, this can be resolved by refreshing your window (sometimes it can take a few tries). We are aware and working to correct this display issue. Below is a screenshot of what may be impacted: Icons on the left navigation menu, the EDIT and DELETE icons, and certain other icons may not properly be loading initially.
This is only an issue related to downloading style sheets and also impacts the data being displayed on the 1040 view. Issue ID 2242
All years are now generating PDFs outside and inside of the tax return.
10/3/18 – 3:15pm ET
Issue #2149 has been resolved and new 2014 returns can now be prepared once again. We apologize for the inconvenience this may have caused at your sites.
9/27/18 – 10:40pm ET
We have opened Issue #2149 where users are receiving the “An unexpected error has occurred” message when clicking “Start Return” after entering a Taxpayer SSN. This is only impacting the creation of new 2014 returns. Existing 2014 returns can still be accessed from Client Search. We will update this post once this issue has been resolved.
UPDATE (9/27/18): Statement from Kentucky “Kentucky MeF is once again operational. We are currently retrieving submissions and processing them. Acknowledgements will follow. We appreciate the patience you have shown and know that we will work to clear the backlog as soon as possible. We have not downloaded since 9/2, so it may take some time to clear.”
UPDATE (9/24/18): Kentucky is expecting to begin processing acknowledgements early this week. They are currently in the process of updating their Production Certificate.
We received the following notification from Kentucky
Please be advise that we are nonoperational for individual acknowledgements. They are working to resolve this issue.