The five questions that we assign on behalf of the IRS are not currently available in the returns.  We are working to re-establish them.

2/6/2019

Arizona Department of Revenue sent the below message late yesterday evening. AZ acknowledgements should begin populating at your sites as they work through their backlog.

“Thank you all for your patience. The issue with BR901 has been resolved. Please resume all activity (sending submissions, calling acknowledgements, etc.). Let us know if you additional questions.”

**Arizona also sent erroneous Reject Code 901’s. If your site had any AZ return rejected for Reject Code 901, AZ has stated these can be resubmitted.

2/5/2019

Software vendors have received the below messaging from the Arizona Department of Revenue.

“Please be advised that Arizona has temporarily suspended receiving submissions from the IRS. We will notify you when we start accepting returns.”

Arizona returns can still be transmitted to TaxSlayer as normal, just be advised there will be a delay in receiving acknowledgements.

2/6/2019

Ohio sent the below messaging to software vendors this morning.

“Ohio is currently in the processing of re-sending out all acknowledgements which were not received.  We are estimating that all acknowledgments will be re-sent out and received over the next several business days.  A follow-up email will be sent when all acknowledgements are showing received in our system.  The problem appears to be an intermittent problem, and we are still researching the issue to ensure this does not happen for future submissions.”

2/4/2019

Ohio sent a message to all software developers that they are aware of an issue that is isolated to acknowledgements only.  All submissions were processed according to the standard Ohio processing and rejection rules.  They are aware of the error and are currently researching the cause and will notify software vendors when there is a resolution.

1/31/2019 – 7:46am ET

Issue 2487 has been resolved. The requested payment date when “E-file: Direct Debit” for Federal return now correctly displays on the Client Listing Form Summary and included in the transmission.

We have opened Issue 2487, actively being worked, to correct an issue where the date of filing a Federal return is being sent when “E-file: Direct Debit” is selected with a future debit date. For example, if a taxpayer has a balance due Federal return and is filed on 1/30/2019 with a requested direct debit date of 4/15/2019, the filing date of 1/30/2019 is being sent as the debit date.

We anticipate having this resolved this week at the earliest.

1/30/19 – Impacted IN returns with Reject Code 60014 can be resubmitted as “State Only” if Federal previously accepted.

If your site(s) has any returns with Indiana Reject Code 60014, hold these state returns until this blog post has been marked as “Resolved” and “Send State Only” has been turned on.

Indiana Reject Code 60014 – “Schema not found with StateSchemaVersion: INIndividual2018V1.3, and ReturnType:IT-40”

1/30/2019 – Impacted returns can now be resubmitted for processing.

Problem:

Reject Code: R0000-019 | Category: Data Mismatch | Severity: Reject

Solution:

We will be issuing a software update on January 29th to resolve this.  Please hold returns with this reject until further notice.

Update 01/30/2019

This has been resolved, however you will need to send the states back as “State Only” returns.

How do I identify the returns?

1. Click on the Rejects button (next to the Messages button)
2. Select Validations from the drop down menu

Selecting the rejected link will display the following validation error

You can now click the green Select button next to the return.

Navigate to the e-file section

Select the Send State Only box

Read and click the Warning.  (remember, the federal return must be selected with an e-file option, but it will not resend)

Click Save  on the e-file page to advance to the submission page

Click select on the Save and Transmit Returns button

Select Main Menu to return to the welcome page

You will need to repeat these steps for each return with the state validation error.

Update 01/29/2019 

The following two states have been identified as not correctly receiving the SIDN from the federal return:

• RI
• WI

We estimate having having a fix for this deployed on Wednesday, January 30th.

—————————————————————————————————————————————–

The following list of states is not correctly receiving the SIDN from the federal return:

• AR
• ID
• KS
• MD
• ME
• NY
• OK
• VT
• WV

What does this mean?

We need to update the state program to accept the SIDN from the federal return.  Once we do this, we will notify you of the next steps.  These did not pass validation to go with the federal return.

1/25/19 – 7:15pm ET

Phone services have been restored. We apologize for any inconvenience this may have caused.

1/25/19 – 7:00pm ET

Phone support is currently unavailable. We are investigating with the service provider. E-mail and chat support are still available.