We are aware of an issue with Illinois returns at e-file presenting a validation message for “Preparer Firm EIN required…”. We have opened a high priority ticket (Issue 1979) with development to have this reviewed.

Update 2/15/24 9:43am:  The state has confirmed they are no longer returning this reject code.

Action Required:  None

Resolution:  We will re-queue any LA returns that were rejected with code “Vendor’

2/15/24 – 8:30am ET

Currently, all LA transmissions will reject with code “Vendor” and reason “You have not been approved to submit this MeF Return type yet“. We are actively working with LA DOR to understand why they are returning this code.

Update:  The majority of the returns that were stuck in the Transmitted status have been sent to the IRS and acknowledged.  If you continue to see your 2022 returns in the status of transmitted after submitting them, please email VITA/TCE support with the EFIN and last 4 digits of the returns.

We currently have a high priority ticket in to resolve the issue where the 2022 returns are getting stuck in the Transmitted state with the reason of mismatch.  Approximately 50% of the e-files are making it through with no issues.

Recommendation:  Hold your 2022 e-files until we can resolve this.  It doesn’t appear that resetting the status back to “in progress” and sending a 2nd or 3rd time is increasing the odds of getting them IRS accepted.

Scenario: I have completed the 1095-A by entering the appropriate data.  I click continue and the application gives me an error because it does not recognize the values that I have entered.

Workaround: No known workaround

Solution: We have opened a high priority ticket to get this resolved in both years of the application.

During the meantime, we recommend you create a return tag and tag the returns so you can go back and enter the data when this has been resolved.

Problem:  You currently cannot view the reason the return has been IRS Rejected on some returns.  This also impact the IRS Ack reports not displaying the reject reason.

Workaround:  None

Solution:  We are investigating why the reject reason is not displaying.

Scenario:  The 2023 and 2022 Form Finder feature is not rendering results

Workaround:  Utilize one of the other entry methods such as “Select” from the menu option or click on on the entry from the 1040 View

Resolution:  Our development team has a high priority ticket because this impacts your current training sessions.

5:20pm ET – This issue has resolved. Access to 2022 and 2023 has been restored.

5:10pm ET – We are currently investigating an issue where users are unable to access returns in 2022 production and 2023 practice lab. Updates will be available on this post as they become available.

When inside the e-file menu for 2021 and 2022, when continuing from the Return Details page to the Fee Summary page, if you receive the below “Continue Session” messaging follow the instructions below for a workaround while our development team corrects this issue.

If you see the above messaging to continue your session, exit the return and from the main site menu go to Configuration > Roles and Permission > Edit (the appropriate Role). Scroll down and make sure the Custom Fees and Discounts is turned on (below). You must now log out of the program and log back in for the new permission to take effect. You can now go back into the return to continue through e-file.