Scenario: I have completed the 1095-A by entering the appropriate data. I click continue and the application gives me an error because it does not recognize the values that I have entered.
Workaround: No known workaround
Solution: We have opened a high priority ticket to get this resolved in both years of the application.
During the meantime, we recommend you create a return tag and tag the returns so you can go back and enter the data when this has been resolved.
Problem: You currently cannot view the reason the return has been IRS Rejected on some returns. This also impact the IRS Ack reports not displaying the reject reason.
Workaround: None
Solution: We are investigating why the reject reason is not displaying.
Scenario: The 2023 and 2022 Form Finder feature is not rendering results
Workaround: Utilize one of the other entry methods such as “Select” from the menu option or click on on the entry from the 1040 View
Resolution: Our development team has a high priority ticket because this impacts your current training sessions.
5:20pm ET – This issue has resolved. Access to 2022 and 2023 has been restored.
5:10pm ET – We are currently investigating an issue where users are unable to access returns in 2022 production and 2023 practice lab. Updates will be available on this post as they become available.
When inside the e-file menu for 2021 and 2022, when continuing from the Return Details page to the Fee Summary page, if you receive the below “Continue Session” messaging follow the instructions below for a workaround while our development team corrects this issue.
If you see the above messaging to continue your session, exit the return and from the main site menu go to Configuration > Roles and Permission > Edit (the appropriate Role). Scroll down and make sure the Custom Fees and Discounts is turned on (below). You must now log out of the program and log back in for the new permission to take effect. You can now go back into the return to continue through e-file.
8/29/23 – 9:10am ET: Access to e-file should be available at this time.
8/29/23 – 8:15am ET: We’re currently aware of an issue where users are seeing the below message when accessing the e-file menu. This is impacting 2021 and 2022. Our developers are actively working to resolve this issue.
5/16/23 – This issue has been resolved.
A high priority issue has been entered for our development team regarding the issue some sites are experiencing when trying to access the e-file menu in the 2020 application. The issue number is #191. This post will be updated when the issue has been resolved.
4/11/23 – This is resolved.
We are currently experiencing an issue with MI returns that are caught in a calculation loop. If you need to file the federal return, remove the state and file only the federal return. We recommend creating a return tag to tag the return so you can go back and file the state. If you are filing a “state only” return due to a credit, we recommend creating a return tag to tag the returns so you can go back and file the state.