The VITA/TCE Kiosk links are currently not being routed to the correct page.  We have opened an emergency ticket to get this resolved.

We are currently rendering an error when selecting “Practice Lab” from the VITA/TCE springboard.  We have entered an emergency ticket to get this resolved.

We are aware that notification emails are not being received for those that signed up with their email addresses.  We are working to resolve this.  During the interim, we recommend that you check the blog on a daily basis as we get closer to the start of training season.

The following enhancement has been delivered to TaxSlayer 2021.  You can now enter the taxpayer/spouse email address in the personal information section.  This information will ultimately be used by the customer portal feature to eliminate the need to key in the email address a second time.  For all NEW returns, the email addresses entered in personal information will flow to the Return Details page in the e-file section.

This is a reminder that TaxSlayer 2016 will be retired when we roll out TaxSlayer 2022 in early to mid-November.  At that time, you will no longer have access to the 2016 application.

8/15/22 (11:45am ET) – 2020 prints have been restored. Please reach out to support if you experience any issues.

8/15/22 (8:00am ET) – We expect to have this fully resolved today. This note will be updated once the issue has been resolved.

8/12/22 – 2020 prints have been restored

Note: Additional work has been found. For sites still experiencing an issue when printing in 2020, go to Office Setup in Configuration and make sure you select “No Cover Page” as shown below. This will fully restore printing until a fix across the board is available. Another option is to utilize a print set where the “Cover Page” is set to zero (0).

8/9/22 – We have opened a high priority ticket with development to investigate why generating a PDF in the 2020 program is timing out. We do not have an ETA at this time.

The VITA/TCE support team will be unavailable until 9:30 am on Wednesday, June 8th for training

We have sporadic reports of sites receiving an error message that states:  TEMPORARILY UNAVAILABLE with a refresh button.

Error Details:  WEB SERVER IS RETURNING AN UNKNOWN ERROR.

Our engineers are investigating the error.

Try the following:  Switch to a different browser, or if using Chrome, open the browser “in cognito” and login.  This should force you to a different server that is not rendering the error