Update: We delivered a solution for this. You will need to resend any returns that were rejected for one or both of the above codes. This reject spanned 2021, 2020 and 2019 returns
We are working on a resolution for these two rejects. If you have a return (2021, 2020, or 2019) being rejected for one of both of the above codes, please hold them until further notice.
On Friday, May 6th at 5:00am ET, planned off-season maintenance will take place in the VITA environment. Expected downtime is less than 10 minutes.
Update: This has been resolved. You may experience a bit of slowness when you open the first return.
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We are getting the following error when trying to open an 2021 return:
We have opened a critical ticket with our engineering team.
We are aware of an issue where Form 8888 in e-file, is requiring the entry of more than 1 bank account. Until this issue is resolved, go into Configuration > Office Setup and uncheck the box to not offer Form 8888 at the site. This will allow you to enter only the one bank account needed and continue through e-file.
Now that tax season has come and gone, our support hours have shifted to off-season hours. TaxSlayer VITA/TCE support is now available Monday – Friday from 8am-5pm ET. Closed on weekends.
TaxSlayer offices will be closed on Sunday, April 17th for Easter. Customer support will reopen on Monday, April 18th at 8am ET.
With the upcoming filing deadline of April 18th, we wanted to provide a quick guide to adding then e-filing an Application for Extension in case any of your clients will need one. Please note that regardless of filing an extension, all balance dues must be paid no later than April 18th to avoid penalties and interest.
If starting a new return, complete the return through Basic Information. Then, go directly to the Miscellaneous Forms section > Form 4868.
Complete the Application for Extension then “Continue” to save. Next. navigate to E-file and click “File Extension”.
Follow the prompts to successfully e-file the Application for Extension.
There will be a couple additional screens to complete. Client List will display the accepted or rejected status of the extension e-filed.
We are aware of the user interface display issue and currently investigating.