The VITA/TCE support team will be unavailable until 9:30 am on Wednesday, June 8th for training
The VITA/TCE support team will be unavailable until 9:30 am on Wednesday, June 8th for training
We have sporadic reports of sites receiving an error message that states: TEMPORARILY UNAVAILABLE with a refresh button.
Error Details: WEB SERVER IS RETURNING AN UNKNOWN ERROR.
Our engineers are investigating the error.
Try the following: Switch to a different browser, or if using Chrome, open the browser “in cognito” and login. This should force you to a different server that is not rendering the error
Update: We delivered a solution for this. You will need to resend any returns that were rejected for one or both of the above codes. This reject spanned 2021, 2020 and 2019 returns
We are working on a resolution for these two rejects. If you have a return (2021, 2020, or 2019) being rejected for one of both of the above codes, please hold them until further notice.
On Friday, May 6th at 5:00am ET, planned off-season maintenance will take place in the VITA environment. Expected downtime is less than 10 minutes.
Update: This has been resolved. You may experience a bit of slowness when you open the first return.
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We are getting the following error when trying to open an 2021 return:
We have opened a critical ticket with our engineering team.
We are aware of an issue where Form 8888 in e-file, is requiring the entry of more than 1 bank account. Until this issue is resolved, go into Configuration > Office Setup and uncheck the box to not offer Form 8888 at the site. This will allow you to enter only the one bank account needed and continue through e-file.
Now that tax season has come and gone, our support hours have shifted to off-season hours. TaxSlayer VITA/TCE support is now available Monday – Friday from 8am-5pm ET. Closed on weekends.
TaxSlayer offices will be closed on Sunday, April 17th for Easter. Customer support will reopen on Monday, April 18th at 8am ET.