We have a high priority issue opened (Issue 7035) with development to correct the issue where the phone number entry in Basic Information for 2018 and 2020 returns is missing.

12:59pm ET – The fix for California is actively being deployed. During the next hour or so, you may experience slowness while inside the program. This will subside as the deploy finishes.

An update with this mornings deployment caused an issue where Federal returns with a CA state return is experiencing a broken calc (summary/print page won’t load). The fix for this issue will deployed soon. We apologize for the inconvenience.

Update from NC DOR – 3/1/2022

NCDOR is proud to announce that our MeF system for IIT is now open for eFile.

Although we are open, please note that we are working through a significant backlog and hope to have all submissions acknowledged within the next few days.

Note: If a return gets this reject – NCD400-1160.  Rejected Submission provided in StateSubmissionIdOrig is not found in System, all you need to do is resubmit the NC return.

Update from NC DOR – 2/16/2022

NC DOR released an update to software vendors indicating they expect to begin processing returns (sending acknowledgements) the week of February 28th. As NC works to process their backlog to send acknowledgements, it is possible you may receive an accepted ack and a rejected ack for a duplicate submission. The rejected ack for a duplicate submission can be ignored if an accepted acknowledgement was also received.

Due to recently enacted legislation impacting North Carolina tax returns, North Carolina will most likely not be ready to begin accepting e-files when the IRS opens on January 24th. Software vendors, including TaxSlayer, are now actively testing their software with North Carolina for the appropriate approvals. At this time, North Carolina returns can be prepared in our software, however, when accessing the e-file menu, you will encounter an e-file block for North Carolina. This block will be removed as the appropriate approvals are received.

Update On Impact of COVID-19 Relief Provisions on NC Income Tax Returns

3/1/22 – To accurately report the NY Excluded Workers Fund (EWF) payments reported on 1099-G, Box 6, it is a two-step process.

1. Visit the “Form 1099-G Box 1” menu in the Income section and complete the 1099-G to match the hard copy. Note: This will NOT carry Box 6 amount to Federal return (this is where step 2 comes into play), but WILL carry the NY withholdings to the NY state return.
2. After adding the 1099-G, go to Less Common Income > Other Income Not Reported Elsewhere > Select “Other Income” from the drop-down. Enter the amount from the 1099-G, Box 6 again here so that it accurately carries to the 1040 as well as flowing to the NY return.

Following the above steps will allow your site to electronically file impacted NY returns.

2/21/22 – Box 6 input is now live for 1099-G. However, impacted returns should still be held as additional guidance will be coming soon on how to accurately report within TaxSlayer Pro to make sure everything is carrying where it needs to go.

For 2021, NY State Department of Labor issued 1099-G’s with an amount in Box 6 for the Excluded Workers Fund (EWF). We will be updating our current 1099-G entry page to support Box 6 entries. We expect this update to be released this week. This post will be updated after it is released.

Status:  We experienced approximately 3 minutes where users were getting errors accessing and/or saving while in TaxSlayer Pro Online.  This has been resolved.  Depending on how your browser is setup, you may need to clear your cache or simply do a hard refresh on the page (Ctrl+F5)

2:43p ET – This has been resolved.

We are currently experiencing an unexpected error when you navigate to Tools>>Client Status from the client list.  This does not impact your ability to prepare and electronically file returns.

You can filter your returns created on today to determine which returns you need to open and select the state e-file.

Enter Today’s date for the beginning date and the end date.  The client list will indicate if there is a state return on there.  The potential time of impact was between 10:40 am and 11:20 am Eastern time

The selection for state e-file is currently missing.  We are working to resolve this.

5:44pm ET – The issue has been resolved.

5:35pm ET – Our phone servicer provider is currently experiencing an issue with receiving inbound phone calls. At this time, phone support is unavailable, however e-mail and chat support are not impacted and remain available.