We will be putting the site in maintenance mode on Tuesday, February 4th between 4:30 am and 5:00 am EST for a series of backend updates prior to our normal 5:00 updates.

Update 12:50 PM:  Response times are back to normal, but we are continuing to monitor.  If you are stuck in a session, you will want to close all instances of your browser and open a new browser.

We have received reports that there is slowness and the returns are stuck in repetitive calculating at the Summary/print page.  Our engineers are monitoring and working to increase the response time.

2/3/2020 – This was resolved with the update this morning.

We have a high priority issue reported (Issue 4248) regarding future direct debit payment date entries in e-file reflecting as the present day when transmitted to the IRS and/or State Department. For example, if you choose Federal Direct Debit Return Type and choose 4/15/2020 as the debit date, the current date (i.e. 1/31/2020) is being transmitted. If taxpayers are coming to your site and wish to have a future direct debit listed for their return, we advise their returns not be transmitted until this post has been marked as resolved.

We are experiencing difficulty with the phone lines.  Our agents are losing audio so they cannot hear you.

You can always reach out to support via chat from inside a return at the site level and via email at [email protected]

Georgia is currently accepting returns.  However, you will not receive return acknowledgements until Monday, February 3^rd.

We will begin sending GA returns today, but you will not receive any acknowledgements until February 3rd.

The conference begins at 1:00 PM Eastern Time on January 30, 2020; you may join the conference 5 minutes prior.

Dial-in: 888-251-2949 or 215-861-0694
Access Code: 3284966#

This an opportunity to hear from TaxSlayer about the software and the filing season.  Participants will have an opportunity to ask general software questions.  Keep in mind that TaxSlayer cannot answer tax return or site specific questions on this call.   TaxSlayer VITA/TCE Support is available to handle return and site specific questions.

Update – 1/29/20: The fix was deployed this morning and IL returns can now be e-filed.

Update – 1/28/20: The fix for this should be deployed tomorrow, January 29th.

We have opened a High Priority issue #4196

You will NOT be able to electronically file any IL returns until this is resolved.  We strongly recommend you tag these returns so you can easily identify them to send once the issue has been resolved and we turn on “Send State Only”

Update 1:45 pm EST: “Send State Only” and Prior Year e-file (2018 and 2017) are now turned on.

Update 11:15 am EST:  We are currently seeing acknowledgments within approximately 20 minutes.

We have turned on electronic filing for TaxSlayer 2019.  We will be monitoring  how long it is taking to get acknowledgements throughout the day.

We will be turning on prior years (2018 and 2017) and “Send State Only” over the next 48 hours.