A product deployment for TaxSlayer Pro Online will occur Monday, March 27th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.

FSA KIOSK

• Selecting Nonresident Alien filing status is not presenting 1040-NR specific filing statuses for existing FSA returns (Issue 10203)

12:49 – This has been resolved.

12:47 – We are aware and actively investigating the error presented when opening a 2022 tax return.

A product deployment for TaxSlayer Pro Online will occur Monday, March 6th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.

FORM 1099-Q

• Saving 1099-Q entry throws an error (Issue 9227)

ILLINOIS

• Selecting YES to pull Federal amended return explanation to IL is not saving (Issue 9385)

NEW YORK

• Reject Code R0102 (Issue 9405)

NORTH CAROLINA

• Issue printing a NC return when estimated payment vouchers are present (Issue 8999)

WEST VIRGINIA

• Adding WV return is breaking the print (Issue 9447)

We are aware that the site just slowed down.  We have opened an emergency ticket

If you are reading this post from your e-mail inbox, CONGRATULATIONS! You are a subscriber of the TaxSlayer VITA/TCE Blog! If you happened to visit our blog page never saw this post in your e-mail, you are not subscribed to the blog BUT SHOULD BE!

HOW TO SUBSCRIBE:

Being a subscriber will allow you to receive automatic e-mail updates highlighting recently published blog articles (generally around 8:30am ET). These come in handy during tax season!

STEP 1:

• If you are reading this post, simply scroll to the bottom of the article and look to the right hand side of the page and find the “RSS FEED” box. OR you can simply open any blog post and follow the same instruction of scrolling to the bottom and looking to the right side of the page.

---

STEP 2:

• Enter your e-mail address, check the consent checkbox, then select “Sign Me Up”.
  • Note: The below image is a screenshot and cannot be clicked.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

---

STEP 3: IMPORTANT!

• Check your provided e-mail account to finalize the subscription process.

 

VITA/TCE chat is currently unavailable. E-mail ([email protected]) and phone (1-800-421-6346) is available.

TaxSlayer offices (including support) will close November 17th for a company Thanksgiving event. Normal off-season hours will resume November 18th.

VITA/TCE support will be closed on Wednesday, November 2nd from 8:00am to 10:00am ET.