12:49 – This has been resolved.

12:47 – We are aware and actively investigating the error presented when opening a 2022 tax return.

A product deployment for TaxSlayer Pro Online will occur Monday, March 6th, beginning at 5:00am ET to release the below update(s). Note that deployments may take up to 3 hours to complete. During this time, access to the program may be limited.

FORM 1099-Q

• Saving 1099-Q entry throws an error (Issue 9227)

ILLINOIS

• Selecting YES to pull Federal amended return explanation to IL is not saving (Issue 9385)

NEW YORK

• Reject Code R0102 (Issue 9405)

NORTH CAROLINA

• Issue printing a NC return when estimated payment vouchers are present (Issue 8999)

WEST VIRGINIA

• Adding WV return is breaking the print (Issue 9447)

We are aware that the site just slowed down.  We have opened an emergency ticket

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VITA/TCE chat is currently unavailable. E-mail ([email protected]) and phone (1-800-421-6346) is available.

TaxSlayer offices (including support) will close November 17th for a company Thanksgiving event. Normal off-season hours will resume November 18th.

VITA/TCE support will be closed on Wednesday, November 2nd from 8:00am to 10:00am ET.

TaxSlayer VITA/TCE support will close on Wednesday, October 5th at 12:00pm EST. Normal off-season hours will resume on Thursday, October 6th.