10/3/18 – 3:15pm ET
Issue #2149 has been resolved and new 2014 returns can now be prepared once again. We apologize for the inconvenience this may have caused at your sites.
9/27/18 – 10:40pm ET
We have opened Issue #2149 where users are receiving the “An unexpected error has occurred” message when clicking “Start Return” after entering a Taxpayer SSN. This is only impacting the creation of new 2014 returns. Existing 2014 returns can still be accessed from Client Search. We will update this post once this issue has been resolved.