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Pro Online 2017: Save & Exit from submission page rare scenario — (RESOLVED)

22 Feb 18
Kim Manuel
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Scenario:  Your federal return is accepted.  You open the return and navigate to the e-file page, but your intent is just to look and not send the state as “State only”.   You click “Save” and navigate to the submission page.  At this point, you click “Save and Exit” return.

Problem:  You receive the confirmation page that the efile has been sent even though you selected “Save and Exit”.  Unfortunately, this will result in a subsequent 902 reject from the IRS.

Work around:  If you are needing to review these pages, but are not sending the state as “state only”, click Back until you get to the Summary/Print page and exit the return from there.

Solution:  This will be resolved in an update on Friday, Febuary 23rd.

blog posted 02/22/2018  9:22 am EST

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