Tag: RESOLVED

Updated 8:52 am:  

When the error appears, click OK and then go in to Updates.  Download the latest update and the error will be resolved.

Updated 8:47 am:  The updating causing the error has been rolled back.  Anyone opening the program from this point forward should not receive the below errors.  We are in the process of building a fix for the user receiving the below error.

Scenario:  Desktop users are receiving the following errors after this morning’s update:

Solution:  This will be resolved within the next hour.

Note:  This does not impact Pro Online

Update 3/13 — Resolved with morning update

Scenario:  I have added the Ohio Locality RITA 37 form to my state return.  The return will no longer render calculations and/or prints.

Alternative solution:  You will need to delete the State return and add it back.  DO NOT add this form back at this time.  You can create a custom return tag and tag the return.

Solution:  We will resolve this in a future update

03/11 — Resolved with Monday updates

Issue #1536 for the California sub-menus of “Other Additions” and “Other Subtractions” opening a blank page has been reported. The fix should be deployed early next week. If your site is preparing CA returns needing either of the below menus, we recommend creating a Return Tag to track these CA returns to update once Issue #1536 is resolved.

California > Additions to Income > Other Additions

California > Subtractions from Income > Other Subtractions

RESOLVED 3/9/18

Issue #1523 has been opened to review why the Schedule E is not being generated in the PDF view of returns where the Schedule E menu has been completed for 2017. This does not impact any calculation as the applicable value carries to Line 17 of the 1040 and all supporting statements necessary for the Schedule E are included in the PDF.

Scenario:  Your federal return is accepted, and you are trying to send the state as a state only return

You receive the following error on the Submission page in the e-file section.

Solution:  Hold the state return.  We will fix this in an update.  DO NOT remove the check mark from Send State Only and resend the federal return with the state.  The federal return will get rejected 902 and the state will not go anywhere.

Blog posted 02/24/2018

Scenario:  Your federal return is accepted.  You open the return and navigate to the e-file page, but your intent is just to look and not send the state as “State only”.   You click “Save” and navigate to the submission page.  At this point, you click “Save and Exit” return.

Problem:  You receive the confirmation page that the efile has been sent even though you selected “Save and Exit”.  Unfortunately, this will result in a subsequent 902 reject from the IRS.

Work around:  If you are needing to review these pages, but are not sending the state as “state only”, click Back until you get to the Summary/Print page and exit the return from there.

Solution:  This will be resolved in an update on Friday, Febuary 23rd.

blog posted 02/22/2018  9:22 am EST

Resolved

~~~~ Original Blog Post ~~~

Scenario:  You are receiving an error when trying to move to the e-file section if you have CA Form 3532 (HOH).

You can go ahead and file the Federal return

Tag the return with a return stage so you know to go back and file the state return

Solution:  We will correct this in an update.

If your 2016 returns were rejected for IND-202, you can now resend them.

~~~~~ Original Blog Post ~~~~~

Scenario:  I am a new site using TaxSlayer Pro Online for the first year.  I electronically filed a 2016 return and received the following reject from the IRS IND-202

Why:  Your site did not automatically create a 2016 row in our system which prevented the return from going through the Vendor Control process

Solution:  We are working to get the site information into our 2016 system.  Once that occurs, you will be able to resend the rejected returns.  Issue ID 1020

blog posted 02/07/2018