Scenario: You have transmitted returns and your status is remaining “Transmitted”
Navigate to Reports and run the “Validation Erros” Report to see if you are receiving the following error:
Note: It will be the State abbreviations of your specific site.
Updated info: Next, navigate to the Configuration>>ERO Setup and verify that the zip code field for both have the zip code and not your state abbreviations. We automatically uploaded this information to correct the zip code in ERO setup at approximately 1:00 pm EST.
The zip code we entered was based on the order we received from the IRS. Make the appropriate correction to the zip code field.
How to I send these returns after the correction to setup has been made?
Note: You DO NOT have to open each return.
- Run the Validation Errors report first to identify the taxpayers
- Navigate to Transmissions
- Select Add Returns
4. Select the returns that received the validation error (most likely all that are listed with the status of Transmitted)
5. Once all the selections are made, click Add Returns
6. close the dialog box by selecting the X in the upper right corner
These returns are now available for you to resend.
Blog posted 01/29/2018