Blog Detail

Pro Online: Reports of “Program Received Unexpected Error” Requests (RESOLVED) and Indiana not Loading (RESOLVED)

08 Mar 18
Craig Smith
No Comments

3/8/2018 – 12:31pm ET

The Indiana edit menus should now be loading.

3/8/2018 – 12:01pm ET

Development is still investigating what is causing the Indiana program to not load the edit menus.

3/8/2018 – 11:39am ET

The issue with sporadic “Program Received Unexpected Error” requests has been resolved. Still actively investigating reports of state edit menus not loading. This seems to be primarily focused around Indiana.

3/8/2018 – 11:11am ET

We are currently investigating reports of users receiving “Program Received Unexpected Error” requests in various locations throughout return preparation as well as reports of State programs not loading the edit menu. When this message is received, you can use the back button on your browser in most cases to navigate back into the return to continue working.

Note: If accessing a state program and the edit menus are not showing, utilize CTRL+F5 to recycle the page.

Print Article