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Pro Online: Slowness Navigating into E-file Menu (RESOLVED)

23 Feb 18
Craig Smith
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Update 1:26 pm EST — Resolved

Update 12:44 pm EST 

We are still investigating why it is taking a longer than expected time to get from Summary/Print to the e-file section.

2/23/18 – 11:44am ET

We have received reports of slowness in the online application that is specific to accessing the “E-file” menu from the left navigation menu. We are currently investigating what may be causing this slowness. When selecting “E-file” from the left navigation menu, you may see a white screen while it loads (that is normal). It may take up to 40 seconds for the first “E-file” menu to load but it will load. DO NOT close the window.

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