1:38pm ET – We have been continuing to monitor and investigate internal systems and performance has maintained consistent.
1:08pm ET – Management Reports are still turned off at this time.
1:01pm ET – Real-time calculations (Refund Generator) are now back on in 2018 and normal program behavior has been consistent.
12:40:pm ET – Real-time calculations (Refund Generator) will be turned back on over the next several minutes. We have consistently seen normal operations for the past 30 minutes or so but are continuing to investigate.
12:26pm ET – No additional updates at this time as investigation continues.
12:11pm ET – No additional updates at this time. Still continuing to investigate while Real-time calculations are turned off.
11:54am ET – Real-time calculations (Refund Generator) has been turned off at this time.
11:49am ET – No additional updates at this time as investigation continues. Real-time calculations (Refund Generator) may be switched off but will update if and when that is the case.
11:35am ET – “Management Reports” have currently been turned off while our engineers continue to investigate sporadic reports of slowness.
11:27am ET – If experiencing slowness, you may also see delays in Summary/Print loading. If your Summary/Print menu appears to be spinning and not loading, click “Basic Information” from the left-hand navigation to exit the loop.
11:08am ET – We have received sporadic reports of slowness on the site and are beginning to investigate. If you are experiencing slowness, we recommend logging out and closing all browser windows (not just your current tab) and open a fresh session.