What is an “Inactive” site?
Any site that TaxSlayer has not received a TY2017 order for is no longer an active site
I was the site administrator for that site, can I still have access to prior year information?
No, all users associated with an inactive site will receive a message that their login is not active
How can the taxpayer get a copy of a tax return that was prepared in a site that is no longer active?
The taxpayer will have to get a transcript of their return from the IRS Get Transcript Services.
Can TaxSlayer transfer the users from an inactive site to an active site?
No, users are associated with the site they are created in.
Can Taxslayer transfer the returns prepared at an inactive site to an active site?
No.
Can TaxSlayer support give me information for returns associated with inactive sites?
No, TaxSlayer support does not have access to this information.