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Volunteer Time: Q&A from All Partner Call – 2/11/21

11 Feb 21
Craig Smith
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Below are bullet points from our opening presentation of the All Partner Call before opening up for Q&A from the field.

E-file opening Day 2/12

  • We received over 1,400 e-files during our controlled launch window
    • Transmitted and received acks for 101 returns
    • The rest will be submitted to the IRS on Friday
  • We will monitor IRS volumes and turn on 2020 e-file late morning (ET) on the 12th.
  • You will have to open returns created prior to the 12th in order to electronically file them

FSA URLs

  • E-files submitted by the taxpayers will be sent to the IRS on the 12th

Scanned Docs

  • We have turned on the scanned document feature for all orders we have received
  • If your site is not turned on, please reach out to your SPEC RM
  • Scanned Document mini guide under VITA/TCE User guides and on the Practice Lab (section 6)
  • Video on the Practice Lab

Trending Rejects

  • Name/SSN Mismatch
  • EIN/Company name mismatch
  • EFIN not active
  • Biggest is IPPIN
    • IRS opened up for anyone to apply for get an IP PIN
    • May not understand they need to give it to their preparer
    • May not understand it changes every year

Customer Service Opportunities

  • Monday – Friday 8am – midnight ET
  • Saturday/Sunday – 8am – 8 pm ET
  • Phone
  • Email
  • Chat
  • Phone number and email address is located on the VITA/TCE Springboard

When will Phase II of 8915-E be implemented?

  • There is not a specific ETA for Phase II, however, as additional F8915-E updates are released, they will be included in Release Notes.

Do you need to use both the 8915-E and 5329 to remove an early distribution penalty?

  • No, if the early distribution is COVID-19 related, electing to use Form 8915-E will remove the early distribution penalty (up to $100,000).

Can you edit existing security templates to use scanned documents?

  • Yes, if your site is using Scanned Documents, you can edit existing Security Templates to allow scanned document feature access.

What will be included in additional 8915-E updates?

  • Additional updates will include, but not limited to:
    • Election to NOT spread the taxable amount over 3 years (Line 9 checkbox)
    • The option to utilize Form 8915-E for any 1099-R distribution and not just for early distributions as it is currently

Form 8915-E and withholdings: Do withholdings from the 1099-R get spread over 3 years?

  • Form 8915-E instructions do not specifically mention how 1099-R withholdings should be (or could be) handled if electing to use Form 8915-E. Any 1099-R withholdings reported appear to be counted in the first year as they normally would be. We recommend consulting with your SPEC Relationship Manager for further guidance.
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