Author Archives: %s

Volunteer Time: Springfield Technical Community College in Massachusetts

14 Mar 18
Craig Smith

No Comments

We received a request to highlight a VITA/TCE out of Massachusetts, Springfield Technical Community College, that was recently highlighted on a locally produced TV show in the area, Mass Appeal. To check out the interview and learn how this site is spreading the VITA word around their community, click here.

Thank you for sharing, Deyanira!

Product Update Alert – Tuesday, March 13th at 5:00am ET

13 Mar 18
Craig Smith
No Comments

We will be placing returns in maintenance on Tuesday, March 13th at 5:00am ET to release some updates.  This updated included the following:

  • Ohio RITA 37 – You can now load and calculate the form (Issue #1557)
  • Rejected Returns button — Reduced to one Call to Action blink
  • Form 8941 – Added the ability to enter a marketplace identifier if eligibility is answered yes to calculate Form 3800 (Issue #727)
  • Zip Codes – The following zip codes now auto-populate (Issue #1565)
    • 85755 – Tucson, AZ
      60403 – Crest Hill, IL
      60404 – Shorewood, IL
  • PA — Corrected an erroneous validation error for ‘ForeignAddress’ in namespace (Issue# 1583)
  • OH — (Desktop) Corrected an erroneous validation error for “Donation, TotalDonation, Refund’ in namespace (Issue #1588)

 

Pro Online/Desktop – MA Reject Code F1-0141

12 Mar 18
Craig Smith
No Comments

MA DOR released a message on Monday, March 12th at 11:35am ET stating, “If you have been incorrectly rejected by reject code F1-0141, please resubmit the return”. If your site has any MA returns rejected with this code, MA has requested they be resubmitted for processing.

Pro Online: Product Update Alert for Monday, March 12th at 5:00am ET

11 Mar 18
Craig Smith

No Comments

We will be placing the site in maintenance on Monday, March 12th at 5:00am ET to release a series of updates.

  • CA – Fixed the issue where the “Other Additions” and “Other Subtractions” sub-menus were loading blank (Issue #1536)
  • CO – Fixed an issue for the CO Amended Return where the entry for original refund received was not carrying to the PDF (Issue #1515)
  • AL – Fixed an issue where Schedule D entries within the Part-Year AL return were not carrying to the PDF (Issue #1476)
  • CT – Fixed the incorrect page validation within the CT Property Tax Credit menu (Issue #1453)
  • IA – Added the ability to allocate dependents between TP/SP on IA MFS return when Federal is MFJ (Issue #1369)
  • MO – Property Tax Credit menu > Basic Information for “Select if you are a Renter or Owner” now defaults to “Select” (Issue #1507)

 

Pro Online: CA “Other Additions” and “Other Subtractions” (RESOLVED)

09 Mar 18
Craig Smith

No Comments

03/11 — Resolved with Monday updates

Issue #1536 for the California sub-menus of “Other Additions” and “Other Subtractions” opening a blank page has been reported. The fix should be deployed early next week. If your site is preparing CA returns needing either of the below menus, we recommend creating a Return Tag to track these CA returns to update once Issue #1536 is resolved.

California > Additions to Income > Other Additions

 

California > Subtractions from Income > Other Subtractions

Pro Online: CT Property Tax Credit – Issue #1453 (RESOLVED)

09 Mar 18
Craig Smith
No Comments

3/12/18 – RESOLVED

Reported Issue #1453 for an incorrect page validation when attempting to claim the CT Property Tax Credit for either the Primary Residence and/or Automobile is scheduled to be resolved the morning of Monday, March 12th by 8:00am ET. We apologize for the continued inconvenience for the impacted site(s).

Pro Online: Product Update Alert – Friday, March 9th at 5:00am ET

08 Mar 18
Craig Smith

No Comments

We will be placing the site in maintenance on Friday, March 9th at 5:00am ET to release a series of updates.

  • Fix the issue keeping the Schedule E from being included in the PDF when applicable (Issue #1523)
  • Update to remove “Rejected” returns now marked as “Paper” from being included in the Rejected Returns Report (Issue #1511)
  • Update for the CO Amended Return to not pull in the Federal Amended Explanation Entry (Issue #1364)
  • Fix a display issue for Indiana where the Personal Representative information provided within Indiana Basic Information was not carrying to Schedule 7 (Issue #1403)
  • Fix a display issue for New Mexico where the State ID listed in E-file was not being included at the bottom of the NM return. (Issue #1490)
    • If Drivers License information was entered, it was carried to the PDF as expected
  • Adding Tropical Storm Harvey and California Wildfires to the Disaster Area picklist in Basic Information
  • Zip Code Update
    • 88007 – Las Cruces, NM (Issue #1512)
  • Removed Do not Mail strip from Rhode Island Non Resident returns

Pro Online: Reports of “Program Received Unexpected Error” Requests (RESOLVED) and Indiana not Loading (RESOLVED)

08 Mar 18
Craig Smith
No Comments

3/8/2018 – 12:31pm ET

The Indiana edit menus should now be loading.

3/8/2018 – 12:01pm ET

Development is still investigating what is causing the Indiana program to not load the edit menus.

3/8/2018 – 11:39am ET

The issue with sporadic “Program Received Unexpected Error” requests has been resolved. Still actively investigating reports of state edit menus not loading. This seems to be primarily focused around Indiana.

3/8/2018 – 11:11am ET

We are currently investigating reports of users receiving “Program Received Unexpected Error” requests in various locations throughout return preparation as well as reports of State programs not loading the edit menu. When this message is received, you can use the back button on your browser in most cases to navigate back into the return to continue working.

Note: If accessing a state program and the edit menus are not showing, utilize CTRL+F5 to recycle the page.