Click here to download the FSA User Guide, Best Practices Guide and Chrome troubleshooting tips.

Remember:  You must always start from the URL you received from TaxSlayer.

2/25/2020 – This issue was resolved with this mornings deployment.

Scenario:  The volunteer is using Internet Explorer and receives the following error message when clicking “Start New Return”:

The email carrier that we to pickup the emails and send after they leave our data center posted they were having issues around 6:30 PM last night.  They had their issues resolved and were sending out emails at approximately 8:30PM

MFA emails are currently not being received at the client side.  An alternative is having the site admin email support to have a cell phone number added for authentication purposes.

Update 6:57 pm:   We are showing signs of the site rendering pages and prints as expected.  We are continuing to review the logs to determine what caused the sudden slowdown and error pages.

Update 6:49 PM EST:  The engineers are investigating the sporadic behavior.  Not all volunteers are experiencing the same thing and some are experiencing no issues.  Below is what we are hearing from volunteers:

• Taking over 3 minutes to login
• Timing out when logging out
• Cannot open existing returns
• Cannot start new returns
• Run time errors when moving through the return

We are aware there is something going on with the site.  We have just opened an emergency ticket for the developers and engineers.  We will update the blog momentarily with more news/

The conference begins at 1:00 PM Eastern Time on February 13, 2020; you may join the conference 5 minutes prior.

Dial-in: 888-251-2949 or 215-861-0694
Access Code: 3719634#

This an opportunity to hear from TaxSlayer about the software and the filing season.  Participants will have an opportunity to ask general software questions.  Keep in mind that TaxSlayer cannot answer tax return or site specific questions on this call.   TaxSlayer VITA/TCE Support is available to handle return and site specific questions.

We will be putting the site in maintenance mode for 15 minutes on Friday, February 7th at 4:30 am EST.

Update 2:41 pm:  You can now access the Transmission menu.  Our engineers are continuing to investigate.

Scenario:  Click select or the click the Transmission line from the Welcome Page

Result:  Receive the following Error page

Workaround:  If you need to immediately transmit the returns, you can transmit them one at a time from the Submission page.  If this is not your normal routine, we recommend waiting  until we resolve the error.  The returns marked as Complete will be there when the error page has been resolved.

Update 3/5/2020:  We delivered a set of code changes on March 2nd in an effort to minimize the occurrence of this erroneous message.

Issue #4189

Scenario:  The site is randomly receiving the error “Check EFIN, EIN, Address, Phone number in Configuration” when starting a new return.  You have been successfully creating returns.

Solution:  We are trying to reproduce this in house so we can deliver a programmatic solution.

Workaround:  Logging out of the application and back in potentially resolves the issue. Reports from the field indicate that clearing your cache resolves the immediate issue.  If clearing the cache does not work, rebooting the computer clears the error.  We recognize these are workarounds and are looking for a permanent solution.