We will be performing required maintenance on the site between 11:00 PM and 12:00 midnight on Thursday, March 7th.
What to expect:
We expect a minimum amount of outage (less than 30 minutes) during this process. We will be updating the blog with information as the maintenance is being conducted.
Update 2/28: We still have approximately 128,000 returns to play back through the reporting system. This is going to take another 2-3 days.
Due to having to take Web Reports on and off line over the past week, it is significantly behind in being updated with the most current data. We are going to replay the data between midnight and 8 am until it is caught up. This is going to take a few days. We will update this post when all return data has been replayed.
Update 10:00 am: The site is now running at normal speeds. If you are still experiencing any error or slowness, we recommend you log out, close the entire browser (not just your tab), Open a fresh instance of a browser and log back in.
Update 9:48 am: We are seeing start a new return work, but slower than expected. We are still looking at the slowness, we are restarting the webservices in the event you get kicked off
Update 9:31 am: We have identified the area of slowness and working to resolve it
9:15 am: We have been notified that the the site is running slower than normal and you are receiving unexpected errors starting a new return. We have opened a ticket and our engineers are looking at this.
Question: How should I have my Office Settings so the preparer does not print on the 8879 or on 1040 page 2?
Answer: Select ERO Name Only from the Signature on Form 8879 drop down box and select Hide preparer Name on 1040 Print
Question: What does marking Disable Third Party Designee Prefill do?
Answer: It prevents the preparer information from populating the third party designee information in the e-file section. The section will remain available in the event a third party other than a volunteer preparer needs to be designated.
Question: If I select Hide Preparer Name on 1040 print will it also hide the preparer name on the state return?
Answer; Currently no, but we are working on a solution that will incorporate the use of this option at the state level. When this feature is completed and in production the state name will not be printed on the state return if this is selected.
Update 2/22 7:59 am EST: We have reverted the Capital Gain summary screen back to the same grid style as all other summary pages, with the pencil icon to edit and more importantly, the trashcan to delete. All other data is still presented.
Update 10:45 am EST: The error has been resolved, however, there is currently no way to delete an entry. We are working to resolve this.
Update 10:26 am EST: We are in the process pushing out the fix for this
Update 9:32 am: We have found the cause of the error and are in the process of applying a fix on our QA systems.
We are currently receiving “Unexpected Errors” when saving Capital Gain/Loss entries.
We are investigating.
We recommend you close your browser and totally log back into the application with a new instance of the browser. Tag the return so you know which ones to come back to as soon as this resolved
Update 8:46 am EST: All display issues have been resolved. You may need to do a hard refresh (Ctrl+F5) if you are still experiencing any display issues.
Update 8:30 am EST: 2017 and 2016 are now displaying correctly in all browsers. We are currently looking at 2015
The display when editing a return is not behaving as expected. We are in the process of correcting this. This impacts 2017, 2016 and 2015
Issure ID 2480 is now resolved. For impacted returns, open each return and go to the Filing Status screen within the Federal Basic Information menu. Make sure “Married Filing Separate” is marked then clicked Continue and follow the prompts. You will be presented with the question to indicate if the TP and SP lived together at any point during the year.
Issue ID 2480: MFS Question Removed to indicate if SP lived with TP at any point during the year