The Augusta Chronicle Published a News Article on the Front Page Thursday February 8, 2018 about the AARP Volunteer tax help.
Click here to read full article
Thank you John F for sharing this with us.
We would love to hear your site stories and share them with the VITA/TCE community. It doesn’t have to be a news article, just tell us about your site and how you make a difference in the community.
Scenario: The following Ohio locality forms are not loading the menus
The following locality MO forms are not loading the menus
If you get stuck loading the menu, you will need to select the bottom Save and Exit on the left navigation panel. This will exit the return and you will have to re-open the return.
Solution: We will resolve this in an update
Scenario: You are receiving an error when trying to move to the e-file section if you have CA Form 3532 (HOH).
You can go ahead and file the Federal return
Tag the return with a return stage so you know to go back and file the state return
Solution: We will correct this in an update.
We received the following message from Massachusetts
If you received reject F1-1025 or FNRPY-1025, when choosing the optional tax rate and were rejected.
Please resubmit the returns after 9 p.m. (EST) this evening (Friday, February 16th)
Blog posted 02/16/2018 3:20 pm EST
2/27/18
We are still investigating why some M1PR’s do not have an acknowledgement. NO ACTION is required on your side at this time.
2/16/18
We currently have 54 M1PR returns sent between 2/10 and 2/14 that do not have an acknowledgement. We are researching these.
NO ACTION is required on your side.
Blog Posted 02/16/2018 12:58 pm EST
Scenario: I am a new site using TaxSlayer Pro Online for the first year. I electronically filed a 2016 return and received the following reject from the IRS IND-202
Why: Your site did not automatically create a 2016 row in our system which prevented the return from going through the Vendor Control process
Solution: We are working to get the site information into our 2016 system. Once that occurs, you will be able to resend the rejected returns. Issue ID 1020
blog posted 02/07/2018
Below are some questions and answers asked on the call that may be beneficial for all sites:
The IRS is working to release updated forms, updated instructions, and updated e-file schemas to all software vendors. Once these are released, we will start the implementation process.
Once the updated information is in the software, to add back items such as the Tuition and Fees deduction and PMI as part of itemized deductions, if this would have benefited the taxpayer, their original TY2017 return can be amended. This is most likely something that you will receive guidance on once the extender instructions have been finalized and implemented into the application.
We recommend that you select the Year first, then February 29th will be available if a leap year is selected from the Year drop-down.
The ability to deactivate a return is governed by the security template assigned to the user. If the user has the appropriate security template, the option to deactivate returns will be available under tools for returns with the following status
You cannot delete returns in any other status.
Must have a security template that supports the ability to change “Complete” to “In Progress”. If you have this type of security template, changing the status is done on the Submission Page of e-file.
It no longer does, this change was made and deployed. It now only reflects totals based on accepted returns.
We can look at them, but since the other reports have details per taxpayer, the sites can manipulate the data to only show the information they need. We tried to make them very flexible.
The Site Production Reports are missing data from 2/8 through 2/11. We are replaying the returns to populate the reporting database for the Management Reports
Blog Posted 02/15/2018