2:43p ET – This has been resolved.

We are currently experiencing an unexpected error when you navigate to Tools>>Client Status from the client list.  This does not impact your ability to prepare and electronically file returns.

Update:  This has been resolved.  If your taxpayer still sees an error, they will most likely need to delete their cache

Update:  We are going roll out the fix for this.   You may experience getting kicked out of TaxSlayer Pro Online if you are on a server that is being updated.

Taxpayers are receiving a server error when trying to login to their portal account (if you get questions from  your taxpayers)

2/28/22 – Impacted MT returns can be resubmitted.

If your site has a MT return with any of the listed reject codes in the blog title, the fix is scheduled to be deployed Monday morning. At this time, please hold impacted MT returns. This post will be updated after the fix has been deployed and tested.

5:44pm ET – The issue has been resolved.

5:35pm ET – Our phone servicer provider is currently experiencing an issue with receiving inbound phone calls. At this time, phone support is unavailable, however e-mail and chat support are not impacted and remain available.

2/18/22 – This has been corrected with this mornings deployment.

After yesterday’s deployment (roughly 6am ET), an update was introduced that is causing the NJ Property Tax Credit/Deduction not to calculate for returns that may qualify. This issue may also calculate the property tax credit/deduction for a NJ return that does not qualify. This item has already been corrected and the fix will be pushed live Friday (2/18) morning. If you have any NJ returns at your site not calculating the NJ Property Tax Credit/Deduction and you believe they should qualify (or calculating when it should not be), hold these returns until after the Friday morning deploy. If, after the deployment, the NJ Property Tax Credit/Deduction is not calculating on a potentially impacted return, please contact support with your EFIN and Last 4 of the TP SSN. We apologize for this inconvenience.

We are getting reports of slowness in printing or sporadic time outs when printing inside or outside of a return.  We are currently investigating

We are getting reports of slowness in printing or sporadic time outs when printing inside or outside of a return.  We are currently investigating

Issue 6721 has been opened to review a page validation occurring when attempting to click “Save & Exit” on the Submission page of e-file after marking a return “Approved” or “Failed”. The page validation that pops says “Invalid modification of client account status”. It appears to only impact returns that were in “Review” status prior to 1pm ET today.