Category: Software News

Form 1099-R: Duplicating State Info Next Steps for Sites

26 Mar 25
Craig Smith
No Comments

Original Post found HERE.

How to identify if your site(s) has impacted returns:

Log into your site and go to the “Reports” menu. Under “Other Data Reports“, click on “Management Reports“. Look for the “Site Production 1099R State Duplication Report“. Inside the “Site Production 1099R State Duplication Report“, choose Tax Year 2024 and then select your EFIN under the “EFIN Selection” tab. Click “Run Report“.

Note: ONLY impacted returns will display. If your site report is blank, your site DOES NOT have any impacted returns and there is no further action.

What is an “Impacted Return”:

Impacted returns are returns where a 1099-R was present, state withholdings were duplicated AND the return was electronically filed AND accepted. Note: TaxSlayer has already deleted duplicate state records for 1099-R returns with duplicated state information that HAVE NOT e-filed.

Next steps if your site(s) has Impacted Returns:

Find your state in the list below and follow the guidance provided. Note: If your state is NOT listed, we have not received guidance from your state and no action is needed at this time. The below list will be updated as state guidance is received. IL, ME & OH will NOT have any impacted returns due to existing state business rules to reject 1099-R returns with duplicate state withholdings.

  • Should a Federal Amended Return also be filed? An amended Federal return should only be considered if the Federal return used Itemized Deductions instead of the Standard Deduction since state withholdings are an Itemized Deduction.

Note: If your state indicates an amended return needs to be prepared and filed, when amending, review all 1099-R’s present in the return and delete all duplicated state details.

Alabama – Amended Alabama returns need to be prepared and filed.

Arizona – Amended Arizona returns need to be prepared and filed.

Arkansas – Arkansas is automatically adjusting impacted returns. No amended return is needed.

California – Amended California returns need to be prepared and filed.

Colorado – Amended Colorado returns need to be prepared and filed.

Connecticut – Amended Connecticut returns need to be prepared and filed.

Delaware – Delaware is automatically adjusting impacted returns. No amended return is needed.

District of Columbia – Amended DC returns need to be prepared and filed.

Georgia – Amended Georgia returns need to be prepared and filed.

Hawaii – Amended Hawaii returns need to be prepared and filed.

Idaho – Amended Idaho returns need to be prepared and filed.

Indiana – Indiana is automatically adjusting impacted returns. No amended return is needed.

Iowa – Iowa is automatically adjusting impacted returns. No amended return is needed.

Kansas – Kansas is automatically adjusting impacted returns. No amended return is needed.

Kentucky – Amended Kentucky returns need to be prepared and filed.

Louisiana – Amended Louisiana returns need to be prepared and filed.

Maryland – Maryland is automatically adjusting impacted returns. No amended return is needed.

Massachusetts – Amended Massachusetts returns need to be prepared and filed.

Michigan – Amended Michigan returns need to be prepared and filed.

Mississippi – Amended Mississippi returns need to be prepared and filed.

Missouri – Missouri is automatically adjusting impacted returns. No amended return is needed.

Minnesota – Minnesota is automatically adjusting impacted returns. No amended return is needed.

Montana – Amended Montana returns need to be prepared and filed.

Nebraska – Nebraska is automatically adjusting impacted returns. No amended return is needed.

North Carolina – Amended North Carolina returns need to be prepared and filed.

North Dakota – North Dakota is automatically adjusting impacted returns. No amended return is needed.

New Jersey – Amended New Jersey returns need to be prepared and filed.

New Mexico – Amended New Mexico returns need to be prepared and filed.

New York – New York is automatically adjusting impacted returns. No amended return is needed.

Oklahoma – Amended Oklahoma returns need to be prepared and filed.

Oregon – Oregon is automatically adjusting impacted returns. No amended return is needed.

Pennsylvania – Amended Pennsylvania returns need to be prepared and filed.

Rhode Island – Amended Rhode Island returns need to be prepared and filed.

South Carolina – Amended South Carolina returns need to be prepared and filed.

Vermont – Amended Vermont returns need to be prepared and filed.

Virginia – Amended Virginia returns need to be prepared and filed.

West Virginia –  West Virginia is automatically adjusting impacted returns. No amended return is needed.

Wisconsin – Amended Wisconsin returns need to be prepared and filed.

 

Call Notes: March 20, 2025 All Partner Call

25 Mar 25
Kim Manuel
No Comments

Opening Comments:

  • Over 1.4 million returns filed since as of 3/17/25 (jump of close to ½ million returns since our last call)
  • Issue of 1099-R’s duplicating state info (where are we)
    • Report on web reports via Management Report that will generate a list of the returns impacted at your site
    • Recommend you hold off on doing anything until we get a blog post with what the states want to happen. Craig will be working on that tomorrow.  We have most of the information in from the states (Blog post is now available)
  • Last couple of calls we heard about intermittent slowness in the e-file section
    • Added some logging so we could gather more information
    • Implemented a solution earlier in the week
  • Last call we talked about the Return Questions report timing out
    • Actively adding the two questions reports to Web Reports which are located under Management Reports
    • Actively reviewing and modifying the reports inside the application to make them run more efficiently
    • Alternative is to run the Questions Statistical report, it will give you overall answers for each question
  • Subscribe to the blog
  • Good time to start submitting suggestions via the Suggestion Box.
  • Brad Martin Joins us once again from United Way in Alabama to help me answer some of your questions. Craig will not be joining us today due to a prior engagement.
  • Note:  If you have questions and/or concerns before the next all partner call, please reach out to VITA/TCE support via phone, chat or email.  [email protected]  or  (800) 421-6346

Questions and Answers

Question:  We have a problem with OR Amended returns.  Is there any way we can test the change before it is released?

Answer:  No, because individuals outside of our organization are not allowed access to our pre-production systems due to security reasons.


Follow up Question:  Is there a way that we can find out when fixes are going to be released so we can make sure and check them first thing?

Answer:  Yes.  We deliver updates on Monday, Wednesday, and Friday during the season.  Craig creates and publishes release notes the night before on the Blog so that they are available before the release.


Question:  The TaxSlayer consumer product allows the taxpayer to pull down things like the W-2 and import it into the return.  Is this something that will be a future feature?

Answer:  No: due to security reasons, we are not allowed to access third party data in the VITA/TCE environment.


Question:  How can I access the 1099 Report you discussed earlier?

Answer:  Navigate to Reports>>Management Reports.  It is located in the section with the Site Production Detail Reports.  If you have problems locating it, please reach out to customer support.


Question:  I had a problem yesterday with my Old federal reports.  They were no longer available for me to choose.

Answer:  You can navigate to Configuration>>Report Customization and see if it needs to be added back.  Typically the only way the reports are no longer available is if someone goes here and removes them from the reports list.  If you need help with this, please reach out to VITA/TCE support and they work with you.


Question:  Checking on issue #2990 where the 2023 carryforward information is not going into 2024.

Answer:  Good news on that, we have found a solution and in the process of implementing the solution.


Question:  If we feel that a return is not on the 1099R report and should be, what should we do.

Answer:  Reach out to VITA/TCE support with the EFIN and last 4 so we can look into it.


Question:  When is the next call?

Answer:  April 3rd at 2:30.  Your SPEC Relationship Manager will be sending you the information and TaxSlayer will post it on the blog


Question:  User is having challenges getting MFA codes using a VITA Kiosk URL on Sundays a the library via email and text.

Answer:  Reach out to VITA/TCE support when this is happening so we can try to troubleshoot.  There are no systemic problems with generating the MFA codes.

Suggestion:  Check and see if it is giving you an error message that it cannot send the code.  I have had this happen and you just need to generate the code again.  I have also had to reboot my phone and then all of the sudden I got all of the codes that I had generated.


Question:  Are you aware of any problems with the customer portal?  My tax clients are signing, but it is not coming through on my end.  I also used to send a message that they have signed, but I am not seeing that either.  Also, when I shared the doc with them, it did not show on my side, but it did show on their side.

Answer:  Can you reach out to VITA/TCE support with a return we can look at.


Question:  Can you explain the significance of the PIN for the returns

Answer:  The PIN you enter for the consents is so we have an electronic signature with the return.  We utilize the Practitioner PIN method since they are signing the paper docs and you are entering the PIN on their behalf.  The PIN on the 8879 (Return Detail page) is the electronic signature that goes with the tax return.


Question:  What is the email address for customer support?

Answer:  [email protected]


Question:  I am having trouble with volunteers marking returns as ready to review and also being able to review other returns.

Answer:  You will need to create a custom role that will allow the user to have the ability to mark returns for review and also review returns.


Question:  What is the Springboard

Answer:  This is the landing page where you have the three options across the top for Practice Lab, Pro Online and the Blog


Comment:  I just want to tell you how much more pleasant it is to navigate through the e-file section.  It is much faster now than it was.

Answer:  Thank you for the feedback.


Question:  We have a few returns where when it pulls forward it changes the date of birth by one day.  Have you heard of this?

Answer:  It has not bubbled up to me, but please reach out to VITA/TCE support with EFIN and last 4 so we can take a look at it.  Brad had this happen a few weeks back, but has not had it happen since.  He was not able to replicate it to find a pattern.  If you have screenshots that you can attach before you fixed it, that would be great too.

 

Call Notes: TaxSlayer All Partner Call 3/06/2025 (Sorry for the late notes)

18 Mar 25
Kim Manuel
No Comments

Opening Comments

All Partner Call Notes – 3/6/2025

  • Over 920,000 returns filed since as of 3/3/25
  • QCD designation now available within 1099-R and value is subtracting from taxable amount
  • CO is now open – all outstanding CO acks have been processed
    • Note: Paper filed CO returns are not being processed yet
  • Issue of 1099-R’s duplicating state info should be fixed in Friday’s deploy
  • Capital Loss Carryover update – when it works, when it doesn’t
  • Subscribe to the blog
  • Brad Martin Joins us once again from United Way in Alabama
  • Housekeeping reminders: One question at a time. Multiple questions get back in the queue. Keep questions general and not return/state specific

Question and Answer Session

Comment:  We are still seeing slowness moving through the e-file section (sometimes)

TaxSlayer:  We have put in logging to capture this to see if we can do anything programmatically


Question:  Will you be providing a report on the returns that were impacted by the 1099-R duplication of the state information

TaxSlayer:  Once we have a good list of impacted returns we will provide a report


Comment:  8606 Carryforward loss from site to site has been fixed.  There is no longer a need to open the 2023 return


Question:  Are you aware that the Return Questions report is timing out?

TaxSlayer:  We are aware and working with development on a solution.  One of the challenges presented is that we are now assigning 21 questions on behalf of the IRS instead of 9


 

March 20, 2025 – TaxSlayer All Partner Call Information

15 Mar 25
Kim Manuel
No Comments

Title: TaxSlayer All Partner Calls
Date: Thursday, March 20, 2025
Time: 2:30 PM – 3:30 PM Eastern Time

Dial-in Number: 1-202-735-3323 or 1-888-978-8818
Access Code: 5155681#

Enhancement: QCD Now Inside 1099-R (Update)

09 Mar 25
Craig Smith
No Comments

3/6/25 – This bug has been resolved. The QCD entry within the 1099-R menu now subtracts from the Box 2a taxable amount. DO NOT manually reduce Box 2a prior to completing the QCD menu.


2/28/25 – A bug was introduced this morning and is expected to be resolved Monday, March 3rd.

Issue: Adding the QCD within the new 1099-R QCD menu is locking Box 2a and is not allowing the preparer to manually adjust out the QCD.

Workaround: Go back to how QCD’s were reported prior to the new 1099-R QCD menu. Go into the Nontaxable Distributions menu and check the QCD box. Then, go into the 1099-R and adjust Box 2a accordingly.


In this mornings’ deployment, a popular suggestion is now live in the software! Reporting a Qualified Charitable Distribution (QCD) can now solely be handled within the 1099-R entry! You no longer also have to visit the Nontaxable Distributions menu separately. Below is how it works currently.

Within the 1099-R, the link below Box 2a, where the Simplified Method Worksheet and PSO menus are, now also has a menu for Qualified Charitable Distributions (QCD).

To add your QCD, select the “Click here for options” link.

 

 

 

 

 

 

 

 

Next, select the “Qualified Charitable Distribution” menu.

 

 

 

 

 

 

 

Here is where you will enter the QCD amount. The QCD indicator will automatically carry to Form 1040 and the existing QCD checkbox will be automatically be marked within the Nontaxable Distributions menu.

Note: You will still need to manually reduce Box 2a by the QCD amount currently. A future update in the next week or so will allow for the QCD entry to automatically adjust the taxable amount in Box 2a as well.

Form 1099-R: Duplicating State Information [RESOLVED]

06 Mar 25
Craig Smith
No Comments

3/7/25 – This is now resolved. We are now in the process of identifying impacted returns that have been previously filed and working with the states to determine next steps (whether states will auto-adjust or if amended returns should be filed). Additional guidance will be provided when available. There is no action on your part at this time.


This is reported as Issue 3052 and the fix is scheduled to be deployed tomorrow morning, March 7th.

Issue: When going back into an existing 1099-R to either edit or review, the state information may be duplicated and shown twice within the 1099-R. Click the “Clear” option to remove any duplicate state information before continuing out of the 1099-R.

Next All Partner Call: March 6, 2025 2:30PM – 3:30 PM Eastern Time

05 Mar 25
Kim Manuel
No Comments

All partners are invited to join a series of conference calls during the upcoming filing season. TaxSlayer will be participating in these partner and volunteer only calls to provide updates on software, address concerns, and answer questions.

Call details will be sent separately for each call. The access code is different for each call and notate the time change for the start of the call which has been pushed back to start at 2:30PM (ET). Make sure to add this information to your calendar, so you do not the call.

 Title: TaxSlayer All Partner Calls
Date: Thursday, March 06, 2025
Time: 2:30 PM – 3:30 PM Eastern Time

Dial-in Number: 1-202-735-3323 or 1-888-978-8818
Access Code: 6526359#

TaxSlayer Pro 2024: Full state return displayed during basic info [RESOLVED]

26 Feb 25
Kim Manuel
No Comments

2/28/25 – This has been resolved.


We are getting intermittent reports of the full state menu being displayed after completing the personal page.  We are looking into this.  We recommend that you click Exit State Program at the bottom to move to the rest of the basic information section.  DO NOT complete your state return at this point (while in basic information).  You can prepare the state from the State Section of the return.