Software vendors received the below messaging from the Nebraska Department of Revenue.
“It appears Nebraska set rejects for NEHeader-0020 between March 15th and March 17th in error. If you received a reject acknowledgment for NEHeader-0020 please resubmit the return. Please let me know if you have any questions or issues.“
We have received a few sporadic reports of inconsistent behavior related to the 2015 and 2016 programs. We wanted to identify what we know below in relation to this reports from the field.
2015-2017 HTML Plain Text Issues (Issue 3290) – We have heard reports of users opening returns in 2016 and 2017 and ultimately seeing a white screen load with all menu options showing on the left-hand side of the page. This is generally due to the screen loading as HTML Plain Text and not downloading graphics properly. You can press CTRL+F5 to re-load the page but certain functionality icons may not load such as the “EDIT” and “DELETE” icons. The 1040 View may also not load properly after selecting CTRL+F5.
2015/2016 State Menu Issues (Issue 3243) – Using Internet browsers, Google Chrome and Microsoft Edge, the state menus are missing the “Continue” button to advance or exit the state menu. Also, attempting to open sub-menu’s does not allow entry. At this time, we advise impacted sites to utilize a different Internet browser such as Mozilla Firefox or Internet Explorer.
2015/2016 Functionality Issues (Issue 3257) – We have received various reports of users, when inside the 2015 program, having sporadic issues of trying to save W-2 entries, various checkboxes not staying marked, and unable to adjust taxable amounts in 1099-R(s) among other odd behavior. This does not appear to be related to specific Internet browsers. If you are seeing this behavior, we recommend closing all browser windows (not just the window tab), clear your cache, and start a fresh session until we are able to determine what may be causing this behavior.
3/8/19 – RESOLVED: Issue 3094 is now resolved. Any NY returns being held due to this error can now be submitted for processing. Be sure to open each impacted return from Client List so the updated calc is applied. The range of impacted NY returns falls between 3/6 at 5:00am ET to 3/8 at 5:00am ET.
Issue 3094 was opened on March 6th to resolve an issue where the NY Empire State Child Credit was being awarded in error. Dependents listed on the Federal return age 17 or older are being considered as qualifying children for this credit which is incorrect. The fix for this issue is expected to be deployed tomorrow morning, assuming it passes internal testing. If your site is holding any NY returns where the NY Empire State Child Credit is being awarded in error, you will be able to submit those returns once this post has been marked “Resolved”.
Update from Illinois. Any impacted IL returns can be resubmitted at this time.
“We have corrected the problem with our code that was causing returns to erroneously reject for Business Rule IL1040-4000-2. The correction has been tested and was deployed to production at around 2:00 PM CST. You will need to retransmit the returns that were rejected by us for IL1040-4000-2 yesterday and today.
We are also in the process of running through the returns that we held since shutting down the acknowledgement process this morning. It should take less than 30 minutes to run the backlog of returns through.”
Software vendors received the below correspondence from Illinois today. Illinois will provide another update once impacted returns can be resubmitted for processing.
“We are aware of the issue with erroneous rejects for Business Rule IL1040-4000-2. We made a coding change yesterday and deployed it to production around noon. As you know by the rejections you are receiving, there is an issue with the code. We have stopped the acknowledgement process until we have a correction in place. I will email you all again once we have made the correction and deployed it.”
Software vendors received the below messaging from New Mexico. The update has been made to the NM software and assuming the update passes internal testing, should be deployed live on the morning of Wednesday, March 6th. This update by NM would potentially only benefit NM taxpayers itemizing deductions on the state return with add-backs. Any NM returns filed prior to this update going live that would benefit from this update can file an amended NM return.
“Re: Error in the add-back calculation for PIT-1, Line 10, Itemized State and Local Tax Deduction.
The New Mexico Personal Income Tax instructions provide a worksheet on page 22 to assist taxpayers in how to calculate the add-back amount that goes on line 10 of the PIT-1. This worksheet does not result in the correct add-back amount for the 2018 tax year due to changes made by the Federal Tax Cuts and Jobs Act of 2017 (TCJA), and may result in adding back more state and local taxes than a taxpayer was able to include in their itemized deductions.
The workgroup assigned to address and correct this error have come to a resolution and agreed to issue bulletin B-300.18 Guidance on State and Local Add-Back. A new Worksheet for Computing the Amount on Line 10 of the PIT-1 Return is included in this bulletin.
Taxpayers who have already filed and found that their add-back amount was adversely affected by the current instructions have the option of filing an amended return using the new worksheet. Taxpayers may amend their return using Form PIT-X.
The 2018 PIT-1 Instructions (page 22) have also been updated with a message to access the bulletin for the new worksheet once the bulletin is publicly posted.“
Update 2/27/2019
Software vendors just received the below messaging from Arizona Department of Revenue. It seems the state may have implemented changes without allowing vendors adequate time to implement these updates internally. AZ is in the process of rolling back updates. Any impacted AZ returns with Reject Code 603 or 636 can be resubmitted at this time.
“Business Rule 603 and 636 Communication: We apologize for the inconvenience and the late notification on these changes. We will roll back the changes within the next few hours, to provide you with more time to implement them. We will send another notification when the changes have been rolled back. We plan to relaunch these changes on March 28, 2019.”
We have opened Issue 2993 regarding the below Arizona reject code some sites have received. Please hold impacted AZ returns until we mark this post as resolved to resubmit impacted AZ returns.
Reject Code: 603 – ATT – If the itemized indicator is checked, a Federal Schedule A must be attached to the Arizona XML; ATT – An AZ Schedule A series or Federal Schedule A, Itemized Deduction form, was not attached to the return.
2/21/2019 – This is now resolved.
We have opened Issue 2862 for development to review an issue where sub-menus within the Arizona Credits menu (specifically for Forms 321, 322, and 352) are opening blank. This is impacting taxpayers whose AZ returns need one or more of those forms. For any Arizona return needing Form 321, 322, or 352, please hold these returns until this issue is resolved.
Update – The latest IL schema was updated in the software before IL was ready to begin accepting the new schema electronically. As of 2/19, these IL returns with Reject Code -9999 can be resubmitted.
We have received several support contacts regarding Illinois Reject Code -9999 regarding an Invalid State Schema shown below. We have opened Issue 2841 to work with IL to determine what may be causing this particular IL reject. If you have any IL returns rejected for this reason, please hold those returns until we provide an update on this post.
