Your ideas and suggestions are important to us. The VITA/TCE Suggestion Box is designed for you to give us your feedback and ideas that will assist you in servicing your taxpayers. Each submission is designed to be one suggestion so we can more easily track the information and provide feedback. You can submit multiple suggestions.
A link to the VITA/TCE Suggestion Box is available on the left navigation bar within the TaxSlayer Pro Online application so you have access to it when you are logged in to either your site or The Practice Lab. The Suggestion Box is how you submit all software revision/enhancement requests. If you try to submit suggestions by contacting VITA/TCE Support, they will ask that your suggestion be submitted via the Suggestion Box.
The VITA/TCE Suggestion Box allows us to easily make all suggestion/enhancements available to the entire VITA/TCE community, along with implementation feedback directly to you.
Information you will need to submit a suggestion (all required)
What is your SIDN?
- Enter the 8 numerical digits. This allows us track all of the suggestions submitted by your site.
What is your email address?
- This is very important in case we need to reach out to you to ask clarifying questions.
Program Type?
- You will choose from the drop down list.
What is your primary role at your VITA/TCE site?
- We know that many of you perform multiple roles at the site. However, select the role that is your primary responsibility. You also have the option of selecting “Other” and then specifying your role.
Software Type used at your site
- Select either Pro Online or Pro Desktop
Select the Program Area for your suggestion/enhancement
- This helps us categorize the requests. If you select State, you will need to enter your State Abbreviation
Provide a detailed description of your suggestion/enhancement
- The more detail you can give us the better. We want to understand exactly what you are looking for.
How would the above suggestion/enhancement benefit your site
- Tell us how this suggestion/enhancement would benefit your site. For example: 45% of the taxpayers that come to my site need to file Form XXXX. If it were implemented in the software, it would save us a considerable amount of time manually preparing that form and we could e-file more returns.
Suggestion/Enhancement Classification
- Calculation = The change impacts the calculation of the tax return
- Usability Improvement = The change makes it easier and more efficient to complete a tax return
- Quality Improvement = The change enhances the quality review process and/or the overall quality of the return
What is your priority ranking?
1 = Critical to prepare an accurate return.
2 = Important
3 = Nice to have
Click here to access the VITA/TCE Suggestion box
You will need to open a new instance of the link for each new suggestion.
Note: The VITA/TCE Suggestion box is powered by Survey Monkey