The Forgot Username link associated with the Pro Online login only emails usernames that have completed the Account Update page or were created after the roll out of MFA in early September.
Scenario: I am returning volunteer and do not remember the username that I used last year to prepare returns. How do I retrieve it?
You will need to contact your site administrator. They can ensure that your username is still active at the site, update your user account with any changed information and provide you with the username(s) they have established for you at the site.
Can TaxSlayer support update my information and give me my username?
No. The support team does not have a listing of the users that will be volunteering at the site for the upcoming season.
If I do not know my username, how can I complete the returns for my certification test?
You will login with your Practice Lab username and password to complete your certification test. Start New Returns for 2017 is not turned on at any other site to prevent practice returns from being intermingled with production returns. If you have forgotten your Practice Lab username, select Practice Lab from the VITA/TCE Springboard and select the Practice Lab block. Enter the generic Password (same as last year). Select the forgot username link, enter the email address that you entered when you created your Practice Lab account and click Submit
Blog posted 11/16/2017