3/24: Resolved with morning update
Updated Information: We have determined why you are receiving sporadic errors when printing from the client list or from the Submission page in e-file. We have made the correction and will deliver the solution in the morning at 6 AM as to not disrupt service during the day. This will also fix the issue with the custom print sets not printing the expected pages. We recommend that you use the print option from Summary/Print until we push the release to production.
Updated Information: We have determined why the error is being generated when you print from the Client list. We are working on a solution. You can print the return from Summary/Print page until a resolution can be deployed.
We are getting reports of sporadic errors printing returns. If you receive the error inside the return, try printing it from the client list and vice versa. Our engineers are researching to determine why the error is being generated.
Blog Posted 03/23/2017 9:07 AM