Author Archives: %s

Pro Online: Vermont and Minnesota Menus not Populating (RESOLVED)

16 Feb 18
Craig Smith

No Comments

Update 4:37 pm EST

This has been resolved.  Any state that was now displaying certain sub-menus are now working properly

Update 12:51 PM EST

We are testing the solution for this on our QA site.  Once we have completed testing we will be posting an update strategy that will be have the least impact on all sites.

~~~~~ Original Blog Post ~~~~

Vermont: Homestead Declaration AND Property Tax Adjustment Claim and Renter Rebate Claim – The sub-menus here are not consistently opening when clicked. We have opened Issue #1205 to review this issue. The sub-menus that may not open are:

  • HS-122
  • PR-141
  • HI-144
  • LC-142

Minnesota: M1PR, specifically the MN-CRP menu(s) may not load when clicked. We have opened Issue #1206 to review this issue.

Production Update Alert – Friday, February 16th at 5:00am ET

15 Feb 18
Craig Smith
No Comments

We will be placing the site in maintenance on Friday, February 16th at 5:00am ET to release various updates.

  • Site Production Detail Report – Electronic: Should fix an issue where accepted returns were missing when filtering by certain dates (Issue #1157)
    • If a return is included with a missing accepted date, the accepted acks will continue to populate throughout the day
  • State and Local Refund Worksheet – Adding text next to “Prior Year State Tax Withheld” to include prior year state estimated payments
  • Arizona Reject Code 500 – 2015 and 2016 AZ returns rejected for this code can be resubmitted (Issue #1046)
    • The ‘stateSchemaVersion’ attribute is invalid – The value ‘AZIndividual’ is invalid according to its datatype ‘String’

2015 Kentucky State Returns Must be Paper Filed

15 Feb 18
Craig Smith
No Comments

The Kentucky Department of Revenue does not support receipt of 2015 e-files. All 2015 Kentucky state returns prepared at sites must be printed and mailed for processing. 2016 and 2017 Kentucky state returns can be transmitted electronically.

Production Update Alert: Thursday, February 15th at 5:00am ET

14 Feb 18
Craig Smith
No Comments

We will be placing the returns in maintenance mode on Thursday, February 15th at 5:00am ET to release a series of updates.

  • Form 2441 – Updated the UI (User Interface) to match current UI throughout 2017 application. No functional changes made
  • 1040NR – Fixed an issue that was keeping users from creating a 1040NR return using filing status “Married Resident of Canada or Mexico..”
  • Zip Code – Added zip code 77407 to the zip code database for Richmond, Texas
  • Federal Non-accepted Returns Report – Fixed an issue where federal returns first rejected but resubmitted and accepted were still showing

Production Update Alert: Wednesday, February 14th at 5:00am ET

13 Feb 18
Craig Smith
No Comments

The site will be placed in maintenance on Wednesday, February 14th at 5:00am ET to apply a series of updates. Items scheduled to be included in this deployment are as follows:

  • Fix an issue where Delaware returns are including Column A figures in error (Issue #821)
  • Fix an issue where the Minnesota Direct Debit Authorization was displaying “20” of 2018 instead of “18” of 2018 indicating year of debit (Issue #1073)
  • Various State Reject Codes received due to the “Other State Return” not being included in the transmission to support the “Credit for Taxes Paid to Another State or Jurisdiction”.
    • Impacted returns can be resubmitted by the sites on 2/14/18 (Issue #950)
  • 1040 View fix to display the total number of exemptions claimed in box 6d
  • Fixed an issue where adding Form 8862 to a return for previously disallowed CTC/ACTC was not working (Issue #888).
    • Any impacted return (Federal Reject Code IND-165) that could not add F8862 for CTC/ACTC can now add this form and resubmit the return

Production Update Alert: Tuesday, February 13th at 5:00am ET

12 Feb 18
Craig Smith
No Comments

Update 6:15am ET:  All returns are out of maintenance mode

Update 6:01am ET:  We had to put the returns back in maintenance mode

We will be placing the returns in maintenance to release a series of updates on Tuesday, February 13th at 5:00am ET. Items included:

  • Zip Code 85194 for Casa Grande, AZ has been added to the zip code database
  • Fix went out to resolve an issue where ACA Coverage Exemptions were not always being remembered when re-accessing the Health Insurance menu
  • 1040-ES – The Estimated Payment Vouchers are updated to reflect 2018. They will be added back to the print sets today

 

Pro Online: Transmitting Returns from the Transmission Menu Rendering “Error Page” (RESOLVED)

10 Feb 18
Craig Smith

No Comments

2/10/18 – 6:20om ET

The issue has been resolved and sites can now transmit returns from the Transmission menu at this time.

2/10/18 – 5:55pm ET

No additional update to report. Continue to e-file returns from the Submission page of E-file.

2/10/18 – 5:17pm ET

No additional update to report at this time.

2/10/18 – 4:49pm ET

We are still investigating at this time. Continue to e-file returns from the Submission page of E-file.

2/10/18 – 4:20pm ET

We are receiving reports of users receiving an “Error Page – An unexpected error has occurred.” From what we have been able to gather, this appears to be occurring transmitting returns from the Transmission menu from the sites Welcome screen. We are currently investigating.

We recommend transmitting returns from the Submission page at this time.

Pro Online: Production Update Alert – February 9th at 5:00am ET

08 Feb 18
Craig Smith
No Comments

We will be placing the site in maintenance mode on Friday, February 9th at 5:00am ET to release some updates.

  • 1040NR updates to the tax-exempt treaty pick list