Tag: Efile Tips

Scenario:  Your federal return is accepted.  You open the return and navigate to the e-file page, but your intent is just to look and not send the state as “State only”.   You click “Save” and navigate to the submission page.  At this point, you click “Save and Exit” return.

Problem:  You receive the confirmation page that the efile has been sent even though you selected “Save and Exit”.  Unfortunately, this will result in a subsequent 902 reject from the IRS.

Work around:  If you are needing to review these pages, but are not sending the state as “state only”, click Back until you get to the Summary/Print page and exit the return from there.

Solution:  This will be resolved in an update on Friday, Febuary 23rd.

blog posted 02/22/2018  9:22 am EST

We added a verification dialog box when “Save and Transmit” is selected on the submission page in e-file

Click OK to submit the return

Click Cancel to return to the page and then select Save and Exit return

Reason:  The boxes are the same color and similar size and returns were occasionally getting sent prematurely

We received the following message from AL department of Revenue:

Good Morning, Alabama Software Vendors

We have incurred a problem with getting acknowledgments out. We are working to resolve the issue.

I will let you know when we begin sending them again.

Note:  The last acknowledgements we received to process was prior to noon on February 15th.

Blog posted 02/20/2018

We received the following message from Massachusetts

If you received reject F1-1025 or FNRPY-1025, when choosing the optional tax rate and were rejected.

Please resubmit the returns after 9 p.m. (EST) this evening (Friday, February 16th)

Blog posted 02/16/2018  3:20 pm EST

2/27/18

We are still investigating why some M1PR’s do not have an acknowledgement. NO ACTION is required on your side at this time.

2/16/18

We currently have 54 M1PR returns sent between 2/10 and 2/14 that do not have an acknowledgement.  We are researching these.

NO ACTION is required on your side.

Blog Posted 02/16/2018  12:58 pm EST

If your 2016 returns were rejected for IND-202, you can now resend them.

~~~~~ Original Blog Post ~~~~~

Scenario:  I am a new site using TaxSlayer Pro Online for the first year.  I electronically filed a 2016 return and received the following reject from the IRS IND-202

Why:  Your site did not automatically create a 2016 row in our system which prevented the return from going through the Vendor Control process

Solution:  We are working to get the site information into our 2016 system.  Once that occurs, you will be able to resend the rejected returns.  Issue ID 1020

blog posted 02/07/2018

Updated 02/10 8:48am EST

We received the following information from New Mexico early Friday evening:

As of the afternoon of 2/9/2018, New Mexico has fully opened for the processing of individual e-file returns. We have an extensive backlog of pending submissions, which we expect that may take upwards of a week to clear out. Given that, it still may be some time before acknowledgements are received on all outstanding submissions.

Updated 02/09/11:28 am EST

We received the following information from New Mexico

A brief status update on New Mexico e-filing of individual returns. We have been troubleshooting an ongoing internal issue, which has required the throttling of incoming returns. As a result, processing and acknowledgment of submissions has been significantly slowed. We are reaching the end of our troubleshooting and, contingent on the outcome of final review, are expecting to be opening fully later today. Once we are open, we do expect that we may take several days to process through the backlog. We apologize for any inconvenience.

Updated 02/08 4:33 pm EST

We received the following information from New Mexico.

New Mexico will begin loading MeF submissions into the tax system today, February 8, 2018. Returns filed by taxpayers which indicate they do not want to provide a driver’s license or state id will be rejected with error code 847, Taxpayer declined to provide Driver’s license or State ID number, which is required by the State of NM.

~~~~~  Original Blog Post ~~~~~

New Mexico has reached out to vendors to acknowledge they will be a little delayed in processing acknowledgements of individual NM returns. New Mexico indicated they are throttling the processing of incoming individual returns to ensure they are able to respond more easily to any technical issues that may arise. This means that it may take longer than usual to issue acknowledgements.

Q: What should sites do that have not received acks for transmitted NM returns?

A: Nothing. If your site has transmitted NM returns and they have not been accepted or rejected, continue to wait as NM is currently working through their backlog to issue acknowledgements. They should start coming in over the next several days.

Scenario:  You have submitted your MNPR returns, but have not received an acknowledgement on it. The screenshot below indicates what it looks like from Pro Online 2017 Client Status

Problem:  We have received the acks from MN, but they are not being successfully applied.

Solution:  We are working on a solution, please do not resend your MNPR returns that you have not received an acknowledgement for.

Blog posted:  02/09/2018  8:49 am EST